{
  "generated_by": "apps/web/tools/faq/build_faq.py",
  "generated_from": "apps/web/content/faq/entries.json",
  "site_url": "https://transcrib.si",
  "page": "https://transcrib.si/faq.html",
  "lang": "en",
  "updated": "2026-10-24",
  "count": 99,
  "topics": [
    {
      "id": "pricing",
      "label": "Pricing and plans",
      "count": 9
    },
    {
      "id": "limits",
      "label": "Limits",
      "count": 10
    },
    {
      "id": "languages",
      "label": "Languages",
      "count": 8
    },
    {
      "id": "formats",
      "label": "Formats and exports",
      "count": 9
    },
    {
      "id": "privacy",
      "label": "Privacy and security",
      "count": 10
    },
    {
      "id": "api",
      "label": "API and MCP",
      "count": 18
    },
    {
      "id": "bot",
      "label": "Telegram bot",
      "count": 4
    },
    {
      "id": "platform",
      "label": "Platforms and files",
      "count": 11
    },
    {
      "id": "account",
      "label": "Account and support",
      "count": 10
    },
    {
      "id": "quality",
      "label": "Accuracy and speed",
      "count": 10
    }
  ],
  "entries": [
    {
      "id": "pricing-free-plan",
      "question": "Is there a free plan, and do I need a card?",
      "answer": "Free is $0 with 3 files a day, up to 30 minutes per file and 64 MB per file. No card, no trial clock — the limit is per day rather than per month, and the next upload is refused until the next day.",
      "topic": "pricing",
      "tags": [
        "free",
        "plan",
        "card",
        "limits"
      ],
      "links": [
        "https://transcrib.si/pricing.html",
        "https://transcrib.si/signup.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/pricing.html"
    },
    {
      "id": "pricing-pro-cost",
      "question": "How much does the Pro plan cost?",
      "answer": "Pro is $10 a month when you pay yearly ($120 a year) or $20 a month when you pay monthly. Either way the allowance is the same: fair use of 1,500 minutes of transcribed audio per calendar month, with every export format, API keys and MCP access.",
      "topic": "pricing",
      "tags": [
        "pro",
        "price",
        "monthly",
        "yearly"
      ],
      "links": [
        "https://transcrib.si/pricing.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/pricing.html"
    },
    {
      "id": "pricing-team-cost",
      "question": "How much does the Team plan cost?",
      "answer": "Team is priced on request, so there is no list price to publish. It carries everything in Pro plus shared workspaces, a shared glossary, SSO, user management, a committed volume written down and priority support.",
      "topic": "pricing",
      "tags": [
        "team",
        "price",
        "business",
        "sso"
      ],
      "links": [
        "https://transcrib.si/pricing.html",
        "https://transcrib.si/contact.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/pricing.html"
    },
    {
      "id": "pricing-api-cost",
      "question": "What does the API cost?",
      "answer": "API usage is metered and billed by volume, separately from any subscription, with no monthly fee. We do not publish a per-hour rate: write to us with your monthly volume and we will send the rate for it.",
      "topic": "pricing",
      "tags": [
        "api",
        "price",
        "metered",
        "volume"
      ],
      "links": [
        "https://transcrib.si/api.html",
        "https://transcrib.si/contact.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "pricing-renew",
      "question": "Do paid plans renew automatically?",
      "answer": "Yes, they renew until you cancel. Yearly billing is charged once for the year and monthly billing every month. A payment that cannot be collected is retried, and then the account moves to the Free limits.",
      "topic": "pricing",
      "tags": [
        "renew",
        "subscription",
        "stripe"
      ],
      "links": [
        "https://transcrib.si/terms.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/terms.html"
    },
    {
      "id": "pricing-cancel",
      "question": "Can I cancel at any time?",
      "answer": "Yes — from the Billing section of the app or by writing to us. You keep the plan until the end of the period you have paid for, and the cancellation is not a request for a refund of the time already used.",
      "topic": "pricing",
      "tags": [
        "cancel",
        "billing",
        "subscription"
      ],
      "links": [
        "https://transcrib.si/terms.html",
        "https://transcrib.si/pricing.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/terms.html"
    },
    {
      "id": "pricing-refund",
      "question": "Do you give refunds?",
      "answer": "We do not offer refunds for periods already used, except where the law requires it. If we break a promise on our side, we will make it right — write from the address on the account.",
      "topic": "pricing",
      "tags": [
        "refund",
        "billing"
      ],
      "links": [
        "https://transcrib.si/terms.html",
        "https://transcrib.si/contact.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/terms.html"
    },
    {
      "id": "pricing-invoice",
      "question": "Can I get an invoice with my company details?",
      "answer": "Yes. Write from the email address on the account and tell us the name and address to put on the invoice. We will send it from the same inbox you wrote to.",
      "topic": "pricing",
      "tags": [
        "invoice",
        "business",
        "billing"
      ],
      "links": [
        "https://transcrib.si/contact.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/contact.html"
    },
    {
      "id": "pricing-no-unlimited",
      "question": "Is there an unlimited plan?",
      "answer": "No plan lifts the published limits — the numbers we publish are the numbers you get. You may not deliberately evade a limit, split one account across several to get more allowance, or re-encode a media library at scale on a consumer plan.",
      "topic": "pricing",
      "tags": [
        "limits",
        "fair use",
        "terms"
      ],
      "links": [
        "https://transcrib.si/terms.html",
        "https://transcrib.si/pricing.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/terms.html"
    },
    {
      "id": "limits-file-size",
      "question": "How big can one file be?",
      "answer": "64 MB per file, on every plan including Team. A file over the limit is rejected at upload with a clear error, before any transcription work is done.",
      "topic": "limits",
      "tags": [
        "file size",
        "mb",
        "upload"
      ],
      "links": [
        "https://transcrib.si/how-to-transcribe-long-recording.html",
        "https://transcrib.si/pricing.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/api/app/config.py"
    },
    {
      "id": "limits-file-length",
      "question": "How long can one recording be?",
      "answer": "120 minutes (two hours) per file, on every plan. A longer recording has to be split into parts, and the guide for a long recording shows how to cut it and how to put the timecodes back together.",
      "topic": "limits",
      "tags": [
        "duration",
        "minutes",
        "split"
      ],
      "links": [
        "https://transcrib.si/how-to-transcribe-long-recording.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/api/app/config.py"
    },
    {
      "id": "limits-free-daily-files",
      "question": "How many files can I send on the free plan?",
      "answer": "Three files a day, each up to 30 minutes. The counter is per day rather than per month, and the next upload is refused until the next day — reaching the limit does not cancel or suspend the account.",
      "topic": "limits",
      "tags": [
        "free",
        "daily",
        "files"
      ],
      "links": [
        "https://transcrib.si/pricing.html",
        "https://transcrib.si/signup.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/api/app/config.py"
    },
    {
      "id": "limits-free-rejected",
      "question": "Why was my file rejected?",
      "answer": "Either it was over 64 MB or over 120 minutes, or — on the free plan — over 30 minutes. The error message says which one it was, and the widget shows the same message.",
      "topic": "limits",
      "tags": [
        "error",
        "rejected",
        "free"
      ],
      "links": [
        "https://transcrib.si/how-to-transcribe-long-recording.html",
        "https://transcrib.si/pricing.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/how-to-transcribe-long-recording.html"
    },
    {
      "id": "limits-pro-allowance",
      "question": "What is the Pro allowance?",
      "answer": "Fair use of 1,500 minutes of transcribed audio per calendar month — 25 one-hour meetings, or 12 two-hour sessions. The counter resets on the first day of each month, and going over it returns a clear error without switching the account off.",
      "topic": "limits",
      "tags": [
        "pro",
        "minutes",
        "month",
        "fair use"
      ],
      "links": [
        "https://transcrib.si/pricing.html",
        "https://transcrib.si/transcribe-meeting-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-meeting-to-text.html"
    },
    {
      "id": "limits-2gb",
      "question": "Can I upload a 2 GB recording?",
      "answer": "Not as one file. The chunked upload API sends the pieces in 8 MB requests, but the assembled file still has to fit 64 MB and 120 minutes, so split the recording first.",
      "topic": "limits",
      "tags": [
        "big file",
        "chunked",
        "split",
        "api"
      ],
      "links": [
        "https://transcrib.si/how-to-transcribe-long-recording.html",
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/how-to-transcribe-long-recording.html"
    },
    {
      "id": "limits-split-file",
      "question": "How do I split a long file?",
      "answer": "Any audio or video editor that can cut and export will do: cut at a pause, export each part as mp3 or wav, and upload the parts one by one. Keep every part under 120 minutes and 64 MB.",
      "topic": "limits",
      "tags": [
        "split",
        "editor",
        "parts"
      ],
      "links": [
        "https://transcrib.si/how-to-transcribe-long-recording.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/how-to-transcribe-long-recording.html"
    },
    {
      "id": "limits-part-timecodes",
      "question": "Do the timecodes of the split parts line up?",
      "answer": "Each part is transcribed on its own, so each part starts at 00:00. The API returns the start and the end of every segment, so you add the offset of each part to the timecodes and concatenate the exports.",
      "topic": "limits",
      "tags": [
        "timecodes",
        "parts",
        "segments"
      ],
      "links": [
        "https://transcrib.si/how-to-transcribe-long-recording.html",
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/how-to-transcribe-long-recording.html"
    },
    {
      "id": "limits-error-code",
      "question": "What happens when I cross a limit?",
      "answer": "The service answers with the same error shape on every endpoint: {\"error\": {\"code\": \"limit_exceeded\", \"message\": \"...\"}}, with HTTP 402 or 413. The message says which limit was crossed, and the account stays open.",
      "topic": "limits",
      "tags": [
        "error",
        "limit_exceeded",
        "api"
      ],
      "links": [
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "limits-free-plan-length",
      "question": "How long can a file be on the free plan?",
      "answer": "Up to 30 minutes per file on Free, and up to 120 minutes on the paid plans. A free upload of a longer recording is refused with a clear error that names the limit.",
      "topic": "limits",
      "tags": [
        "free",
        "minutes",
        "voice memo"
      ],
      "links": [
        "https://transcrib.si/transcribe-voice-memos.html",
        "https://transcrib.si/pricing.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-voice-memos.html"
    },
    {
      "id": "languages-which",
      "question": "Which languages do you support?",
      "answer": "Two: Russian and English, including speech that switches between them inside one sentence. We would rather say that plainly than show a list of a hundred flags.",
      "topic": "languages",
      "tags": [
        "russian",
        "english",
        "languages"
      ],
      "links": [
        "https://transcrib.si/transcribe-russian-audio-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-russian-audio-to-text.html"
    },
    {
      "id": "languages-mixed-file",
      "question": "Do you support Russian and English in the same file?",
      "answer": "Yes. Our engine runs a model profile tuned for Russian speech and for the Russian-English mix, so a meeting that switches language inside a sentence is transcribed in the language it was spoken.",
      "topic": "languages",
      "tags": [
        "mixed",
        "russian",
        "english"
      ],
      "links": [
        "https://transcrib.si/transcribe-russian-audio-to-text.html",
        "https://transcrib.si/transcribe-meeting-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-russian-audio-to-text.html"
    },
    {
      "id": "languages-detection",
      "question": "How is the language decided?",
      "answer": "You set it — ru or en — or leave it on automatic detection. The answer says which source was used: user, auto or fallback. The detection took 0.39 s on a short file in our measurement of 21 October 2026.",
      "topic": "languages",
      "tags": [
        "detection",
        "auto",
        "language"
      ],
      "links": [
        "https://transcrib.si/accuracy.html",
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/accuracy.html"
    },
    {
      "id": "languages-no-translation",
      "question": "Does the service translate the transcript?",
      "answer": "No. The transcript is in the language that was spoken — translation is not part of the product today. The API, the MCP server and the plugins are language-neutral, but they transcribe rather than translate.",
      "topic": "languages",
      "tags": [
        "translation",
        "languages"
      ],
      "links": [
        "https://transcrib.si/transcribe-russian-audio-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-russian-audio-to-text.html"
    },
    {
      "id": "languages-other",
      "question": "Do you support languages other than Russian and English?",
      "answer": "No. Two languages today. The pages that compare a language with the market are a comparison of the other services, not a promise from us — our own engine covers Russian and English and we do not count German in our language list.",
      "topic": "languages",
      "tags": [
        "german",
        "languages",
        "coverage"
      ],
      "links": [
        "https://transcrib.si/transcribe-russian-audio-to-text.html",
        "https://transcrib.si/pricing.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/content/data/language/transcribe-german-audio-to-text.json"
    },
    {
      "id": "languages-interface",
      "question": "Is there a Russian-language interface?",
      "answer": "The interface is in English today. The service handles Russian audio, and the API, the MCP server and the plugins are language-neutral — they work the same way whatever the language of the recording.",
      "topic": "languages",
      "tags": [
        "interface",
        "english",
        "russian"
      ],
      "links": [
        "https://transcrib.si/transcribe-russian-audio-to-text.html",
        "https://transcrib.si/about.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-russian-audio-to-text.html"
    },
    {
      "id": "languages-dictation",
      "question": "Can I dictate in Russian and get the text?",
      "answer": "Yes — a dictation is just a small audio file, so it goes through the same pipeline and comes back with the same timecodes. There is a separate guide on transcribing voice memos.",
      "topic": "languages",
      "tags": [
        "dictation",
        "russian",
        "voice memo"
      ],
      "links": [
        "https://transcrib.si/transcribe-voice-memos.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-russian-audio-to-text.html"
    },
    {
      "id": "languages-russian-meeting",
      "question": "Does it work for a Russian-language meeting?",
      "answer": "Yes. A Russian or mixed Russian-English file is processed on our own engine, which is tuned for Russian speech. Language detection took 0.39 s on a short file in our own measurement of 21 October 2026.",
      "topic": "languages",
      "tags": [
        "meeting",
        "russian",
        "detection"
      ],
      "links": [
        "https://transcrib.si/transcribe-microsoft-teams-recording.html",
        "https://transcrib.si/transcribe-meeting-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-microsoft-teams-recording.html"
    },
    {
      "id": "formats-list",
      "question": "Which export formats do you get?",
      "answer": "Six: TXT, Markdown, SRT, VTT, CSV and DOCX. DOCX is a Pro feature — on the free plan the other five are there, with timestamps and speaker labels.",
      "topic": "formats",
      "tags": [
        "export",
        "txt",
        "srt",
        "docx"
      ],
      "links": [
        "https://transcrib.si/pricing.html",
        "https://transcrib.si/transcribe-audio-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/content/data/service.json"
    },
    {
      "id": "formats-subtitles",
      "question": "Which export format should I choose for subtitles?",
      "answer": "SRT for video subtitles, VTT for web players. Both carry the start and the end time of every segment, so the subtitles line up with the audio. The file is named after the recording.",
      "topic": "formats",
      "tags": [
        "subtitles",
        "srt",
        "vtt"
      ],
      "links": [
        "https://transcrib.si/transcribe-audio-to-text.html",
        "https://transcrib.si/srt-to-vtt.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-audio-to-text.html"
    },
    {
      "id": "formats-csv",
      "question": "When should I use the CSV export?",
      "answer": "CSV is one row per segment, with the time and the speaker, so it goes straight into a spreadsheet or into a script that reads the timings. The plain text export is the same transcript without the columns.",
      "topic": "formats",
      "tags": [
        "csv",
        "segments",
        "export"
      ],
      "links": [
        "https://transcrib.si/transcribe-meeting-to-text.html",
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/content/data/service.json"
    },
    {
      "id": "formats-docx",
      "question": "Can I get the transcript as a Word document?",
      "answer": "Yes. DOCX is one of the six exports and a Pro feature: a Word document with the transcript, for reviews and hand-offs. On the free plan the other five formats are available.",
      "topic": "formats",
      "tags": [
        "docx",
        "word",
        "export"
      ],
      "links": [
        "https://transcrib.si/pricing.html",
        "https://transcrib.si/transcribe-meeting-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/content/data/service.json"
    },
    {
      "id": "formats-txt-vs-md",
      "question": "What is the difference between TXT and Markdown?",
      "answer": "TXT is plain text, one line per segment, for a document or a ticket. Markdown is the same text as headings and lists, for notes, wikis and chat.",
      "topic": "formats",
      "tags": [
        "txt",
        "markdown",
        "export"
      ],
      "links": [
        "https://transcrib.si/transcribe-audio-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/content/data/service.json"
    },
    {
      "id": "formats-upload",
      "question": "Which file formats can I upload?",
      "answer": "Audio and video containers: mp3, wav, m4a, mp4, webm, ogg, flac, aac, wma and mov. One file at a time, up to 64 MB and 120 minutes.",
      "topic": "formats",
      "tags": [
        "mp3",
        "wav",
        "mp4",
        "upload"
      ],
      "links": [
        "https://transcrib.si/transcribe-audio-to-text.html",
        "https://transcrib.si/transcribe-mp3-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-audio-to-text.html"
    },
    {
      "id": "formats-export-api",
      "question": "Can I get the transcript in a chosen format from the API?",
      "answer": "Yes: GET /v1/transcripts/{id}/export?format=txt|md|srt|vtt|csv|docx returns the file with the right media type. An unknown format is rejected with invalid_request and the list of the supported ones.",
      "topic": "formats",
      "tags": [
        "export",
        "api",
        "format"
      ],
      "links": [
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "formats-edit-before-export",
      "question": "Can I fix a word before exporting?",
      "answer": "Yes. Correct the text in the editor, press Save — the original audio is not changed — and then export. The API reads the same transcript back, line by line, with the timecodes intact.",
      "topic": "formats",
      "tags": [
        "editor",
        "export",
        "corrections"
      ],
      "links": [
        "https://transcrib.si/app.html",
        "https://transcrib.si/transcribe-audio-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/index.html"
    },
    {
      "id": "formats-filler-words",
      "question": "Do you remove filler words from the transcript?",
      "answer": "No. The transcript is what was said. Editing it takes one click in the editor, and the exports follow the edited text.",
      "topic": "formats",
      "tags": [
        "filler words",
        "verbatim",
        "editing"
      ],
      "links": [
        "https://transcrib.si/transcribe-podcast-to-text.html",
        "https://transcrib.si/filler-word-remover.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-podcast-to-text.html"
    },
    {
      "id": "privacy-file-lifecycle",
      "question": "What happens to my audio?",
      "answer": "It is used to produce the transcript and to run the service. We do not sell it and we do not train models on it for other customers. Delete a transcript in the app and the audio goes with it.",
      "topic": "privacy",
      "tags": [
        "audio",
        "files",
        "training"
      ],
      "links": [
        "https://transcrib.si/privacy.html",
        "https://transcrib.si/security.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/privacy.html"
    },
    {
      "id": "privacy-deleted-after",
      "question": "Is my file deleted after transcription?",
      "answer": "Not automatically: files and transcripts stay in your account until you delete them there, and on the Free plan transcripts are kept for 7 days. A deleted file leaves the live system immediately and the encrypted backups within 30 days.",
      "topic": "privacy",
      "tags": [
        "retention",
        "deletion",
        "free"
      ],
      "links": [
        "https://transcrib.si/privacy.html",
        "https://transcrib.si/transcribe-voice-memos.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/privacy.html"
    },
    {
      "id": "privacy-where-processed",
      "question": "Where is my file processed?",
      "answer": "A Russian or a mixed Russian-English file is processed on our own transcription infrastructure, which is outside the United States. A file that is entirely in English is passed to a third-party cloud speech provider in the United States when that fallback is enabled on the server.",
      "topic": "privacy",
      "tags": [
        "processing",
        "england",
        "cloud provider",
        "russia"
      ],
      "links": [
        "https://transcrib.si/privacy.html",
        "https://transcrib.si/transcribe-russian-audio-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/privacy.html"
    },
    {
      "id": "privacy-recipients",
      "question": "Who else receives my data?",
      "answer": "Only the services that do the job: our own transcription infrastructure, the cloud fallback provider for clean English, Stripe for payments and invoices, and our hosting and email providers under written data-processing terms. Nobody else, and we do not sell your data.",
      "topic": "privacy",
      "tags": [
        "processors",
        "stripe",
        "third party"
      ],
      "links": [
        "https://transcrib.si/privacy.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/privacy.html"
    },
    {
      "id": "privacy-card-data",
      "question": "Do you store my card details?",
      "answer": "No. Stripe handles card numbers, CVVs and bank details; we never receive or store them. We keep only the Stripe customer identifier, the plan, the subscription status and the invoices.",
      "topic": "privacy",
      "tags": [
        "stripe",
        "payment",
        "card"
      ],
      "links": [
        "https://transcrib.si/privacy.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/privacy.html"
    },
    {
      "id": "privacy-no-training",
      "question": "Do you train models on my audio or my transcripts?",
      "answer": "No. We do not use your audio or your transcripts to train models for other customers, and we do not sell your data to anyone. The content data is used to produce the transcript you asked for and to show it back to you.",
      "topic": "privacy",
      "tags": [
        "training",
        "models",
        "data"
      ],
      "links": [
        "https://transcrib.si/privacy.html",
        "https://transcrib.si/transcribe-russian-audio-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/privacy.html"
    },
    {
      "id": "privacy-no-tracking",
      "question": "Do you track me with cookies or pixels?",
      "answer": "The site sets no advertising cookies and no tracking pixels, and we run no advertising and no cross-site tracking. It uses your browser's local storage for the session token and for the light or dark theme choice.",
      "topic": "privacy",
      "tags": [
        "cookies",
        "tracking",
        "local storage"
      ],
      "links": [
        "https://transcrib.si/privacy.html",
        "https://transcrib.si/security.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/privacy.html"
    },
    {
      "id": "privacy-rights",
      "question": "Can I get a copy of my data or close my account?",
      "answer": "Yes: edit or delete a transcript in the app, or write to support@transcrib.si with the subject \"Close account\" — the account data is deleted within 30 days. A copy of your data on request is answered within 30 days.",
      "topic": "privacy",
      "tags": [
        "gdpr",
        "rights",
        "account"
      ],
      "links": [
        "https://transcrib.si/privacy.html",
        "https://transcrib.si/contact.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/privacy.html"
    },
    {
      "id": "privacy-dpa",
      "question": "Do you sign data-processing agreements?",
      "answer": "Yes, for Team and API customers. Ask and we will send the current version — the agreement is written for the volume and the setup, not as a standard paper.",
      "topic": "privacy",
      "tags": [
        "dpa",
        "business",
        "team"
      ],
      "links": [
        "https://transcrib.si/contact.html",
        "https://transcrib.si/dpa.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/contact.html"
    },
    {
      "id": "privacy-passwords",
      "question": "Can you send me my password?",
      "answer": "No, and nobody else can read it either: passwords are stored only as salted hashes. API keys are stored the same way — the full value is shown once, right after you create it, and never again.",
      "topic": "privacy",
      "tags": [
        "password",
        "hash",
        "api key"
      ],
      "links": [
        "https://transcrib.si/security.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/security.html"
    },
    {
      "id": "api-base-url",
      "question": "What is the API base URL?",
      "answer": "https://api.transcrib.si, versioned under /v1. The same host serves the MCP server at /mcp, so one deployment carries the REST API, the OAuth endpoints and the MCP tools.",
      "topic": "api",
      "tags": [
        "api",
        "url",
        "base",
        "version"
      ],
      "links": [
        "https://transcrib.si/api.html",
        "https://transcrib.si/mcp.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "api-authentication",
      "question": "How do I authenticate against the API?",
      "answer": "Send an API key in the X-API-Key header, or a session token as Authorization: Bearer. Both work on the same endpoints, and a key can be revoked from the app at any moment — revocation takes effect immediately.",
      "topic": "api",
      "tags": [
        "auth",
        "api key",
        "bearer"
      ],
      "links": [
        "https://transcrib.si/api.html",
        "https://transcrib.si/app.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "api-upload-call",
      "question": "How do I send a file to the API?",
      "answer": "One multipart POST to /v1/transcripts with the file, a language field (ru, en or auto) and a diarize field (true or false). The answer is {\"id\": ..., \"status\": \"queued\"}; read the transcript back with GET /v1/transcripts/{id} until the status is done.",
      "topic": "api",
      "tags": [
        "upload",
        "multipart",
        "post"
      ],
      "links": [
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "api-sdk",
      "question": "Is there an SDK?",
      "answer": "No SDK — it is a plain REST API with one file-upload endpoint, multipart. requests or httpx is enough, as the example on the API page shows.",
      "topic": "api",
      "tags": [
        "sdk",
        "python",
        "http"
      ],
      "links": [
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "api-errors",
      "question": "What does an API error look like?",
      "answer": "Every endpoint answers with the same shape: {\"error\": {\"code\": \"...\", \"message\": \"...\"}}, so one handler covers the whole API. The codes are unauthorized, forbidden, not_found, limit_exceeded, invalid_request, provider_error, payment_required, billing_disabled and not_ready.",
      "topic": "api",
      "tags": [
        "errors",
        "json",
        "codes"
      ],
      "links": [
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "api-key-where",
      "question": "Where do I get an API key?",
      "answer": "In the app, on the Pro or Team plan. The value is shown exactly once at creation and we store only its hash, so it cannot be shown again — copy it at once, and revoke it if it leaks.",
      "topic": "api",
      "tags": [
        "api key",
        "pro",
        "team"
      ],
      "links": [
        "https://transcrib.si/api.html",
        "https://transcrib.si/security.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "api-mcp-tools",
      "question": "Is there an MCP server?",
      "answer": "Yes, the same host serves it at /mcp with four tools: transcribe_audio, summarize_transcript, extract_actions and list_transcripts. The Claude and ChatGPT plugins use that same server.",
      "topic": "api",
      "tags": [
        "mcp",
        "tools",
        "agents"
      ],
      "links": [
        "https://transcrib.si/mcp.html",
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/mcp.html"
    },
    {
      "id": "api-mcp-authorization",
      "question": "Do I need an API key for MCP?",
      "answer": "No: the authorisation is OAuth 2.1 with PKCE, so the user's own session is what allows the call. An API key also works for a server-to-server call.",
      "topic": "api",
      "tags": [
        "mcp",
        "oauth",
        "pkce"
      ],
      "links": [
        "https://transcrib.si/mcp.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/mcp.html"
    },
    {
      "id": "api-mcp-chat-history",
      "question": "Does the assistant read my chat history?",
      "answer": "No. The plugin does not read the chat history and does not pass chat context to the service: only the audio file, its name and the language you specify are sent over TLS. The server does not call other services either.",
      "topic": "api",
      "tags": [
        "privacy",
        "plugin",
        "chat"
      ],
      "links": [
        "https://transcrib.si/mcp.html",
        "https://transcrib.si/privacy.html"
      ],
      "updated": "2026-10-24",
      "source": "packages/claude-plugin/README.md"
    },
    {
      "id": "api-chunked-upload",
      "question": "Can I upload a file in parts through the API?",
      "answer": "Yes: POST /v1/uploads/init returns an upload id and the chunk size of 8 MB, then PUT /v1/uploads/{id}/chunk?index=N for each piece and POST /v1/uploads/{id}/complete to assemble it. The limits on the finished file stay 64 MB and 120 minutes.",
      "topic": "api",
      "tags": [
        "chunked",
        "upload",
        "8 mb"
      ],
      "links": [
        "https://transcrib.si/api.html",
        "https://transcrib.si/how-to-transcribe-long-recording.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/api/app/routers/uploads.py"
    },
    {
      "id": "api-usage-endpoint",
      "question": "How do I check how much I have used?",
      "answer": "GET /v1/usage returns the plan, the period, the minutes and the files used; GET /v1/me returns the current user, the plan and the usage. The same numbers are in the Usage section of the app.",
      "topic": "api",
      "tags": [
        "usage",
        "limits",
        "api"
      ],
      "links": [
        "https://transcrib.si/api.html",
        "https://transcrib.si/app.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "api-asr-endpoints",
      "question": "How can I check that the transcription engine is alive?",
      "answer": "GET /v1/asr/endpoints answers with the configured and the discovered engine address, whether the engine was discovered and healthy, and the capabilities: transcribe, timed, language, diarize and speakers. The app shows the same status under Service status.",
      "topic": "api",
      "tags": [
        "asr",
        "health",
        "status",
        "engine"
      ],
      "links": [
        "https://transcrib.si/api.html",
        "https://transcrib.si/app.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/api/app/routers/asr_info.py"
    },
    {
      "id": "api-no-webhook",
      "question": "Is there a webhook when a transcript is ready?",
      "answer": "No. The endpoint table of the API has no transcript webhook: you read the transcript with GET /v1/transcripts/{id} until the status is done.",
      "topic": "api",
      "tags": [
        "webhook",
        "polling",
        "status"
      ],
      "links": [
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "api-stripe-webhook",
      "question": "What does the Stripe webhook in the API do?",
      "answer": "POST /v1/stripe/webhook receives the events of Stripe and applies them to the account: it is the billing side of the service. It is not a transcript callback — no webhook fires when a transcript is ready.",
      "topic": "api",
      "tags": [
        "webhook",
        "stripe",
        "billing",
        "api"
      ],
      "links": [
        "https://transcrib.si/api.html",
        "https://transcrib.si/pricing.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/api/app/routers/billing.py"
    },
    {
      "id": "api-no-live-stream",
      "question": "Is there a live stream or a websocket?",
      "answer": "No. The service takes files: you send the file and read the transcript when it is done. There is no live transcription in the product.",
      "topic": "api",
      "tags": [
        "websocket",
        "live",
        "api"
      ],
      "links": [
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "api-segments",
      "question": "What does the API return for a transcript?",
      "answer": "The text, the status, the segments with start_s and end_s, the speaker labels, the language and the duration. Every segment carries its start and its end, and the exports carry them too.",
      "topic": "api",
      "tags": [
        "segments",
        "timecodes",
        "speakers"
      ],
      "links": [
        "https://transcrib.si/api.html",
        "https://transcrib.si/transcribe-interview.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "api-delete-transcript",
      "question": "Can I delete a transcript through the API?",
      "answer": "Yes: DELETE /v1/transcripts/{id} removes the transcript and the file with it. A deleted file leaves the live system immediately and the encrypted backups within 30 days.",
      "topic": "api",
      "tags": [
        "delete",
        "retention",
        "api"
      ],
      "links": [
        "https://transcrib.si/api.html",
        "https://transcrib.si/privacy.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "bot-have",
      "question": "Do you have a Telegram bot?",
      "answer": "The bot is announced on this site, but its handle and its link are placeholders until it answers — the site carries it with the status \"placeholder\". Write to us if you want to be told when it is live.",
      "topic": "bot",
      "tags": [
        "telegram",
        "bot",
        "placeholder"
      ],
      "links": [
        "https://transcrib.si/contact.html",
        "https://transcrib.si/index.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/content/data/site.json"
    },
    {
      "id": "bot-what-it-does",
      "question": "What does the Telegram bot do with a file?",
      "answer": "The idea is that you send the file to the bot and the transcript comes back in the chat, with timecodes and the same export formats. That is the announced behaviour of the bot, and it is not live yet.",
      "topic": "bot",
      "tags": [
        "telegram",
        "bot",
        "file"
      ],
      "links": [
        "https://transcrib.si/index.html",
        "https://transcrib.si/contact.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/content/data/site.json"
    },
    {
      "id": "bot-records-meeting",
      "question": "Does a bot record my meeting for me?",
      "answer": "No. There is no bot in your meeting invite and nothing is recorded on your behalf: you bring the file. That is also why the free plan is a file limit and not a recording feature.",
      "topic": "bot",
      "tags": [
        "meeting",
        "recording",
        "bot"
      ],
      "links": [
        "https://transcrib.si/transcribe-meeting-to-text.html",
        "https://transcrib.si/transcribe-zoom-recording.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-meeting-to-text.html"
    },
    {
      "id": "bot-summary",
      "question": "Can the service summarise a recording?",
      "answer": "Yes, through the MCP server: the summarize_transcript tool returns a summary and the key points, and extract_actions returns the tasks that were mentioned. A summary is not a verbatim record — for the exact wording, read the transcript itself.",
      "topic": "bot",
      "tags": [
        "summary",
        "actions",
        "mcp"
      ],
      "links": [
        "https://transcrib.si/mcp.html",
        "https://transcrib.si/transcribe-bitrix24-call-recording.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-bitrix24-call-recording.html"
    },
    {
      "id": "platform-zoom",
      "question": "Can I transcribe a Zoom call?",
      "answer": "Yes, from the recording file. Transcrib Si does not join the meeting, does not record the call and does not connect to your calendar: you download the recording — local or cloud — and upload the file.",
      "topic": "platform",
      "tags": [
        "zoom",
        "meeting",
        "recording"
      ],
      "links": [
        "https://transcrib.si/transcribe-zoom-recording.html",
        "https://transcrib.si/transcribe-meeting-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-zoom-recording.html"
    },
    {
      "id": "platform-google-meet",
      "question": "Can I transcribe a Google Meet recording?",
      "answer": "Yes, from the file in Drive: no bot in the invite and no calendar connection. Meet's own live transcript helps for a quick note, but it is not a file you can hand over — we return the text with timecodes, the speakers and an export.",
      "topic": "platform",
      "tags": [
        "google meet",
        "drive",
        "meeting"
      ],
      "links": [
        "https://transcrib.si/transcribe-google-meet-recording.html",
        "https://transcrib.si/transcribe-meeting-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-google-meet-recording.html"
    },
    {
      "id": "platform-teams",
      "question": "Can I transcribe a Microsoft Teams recording?",
      "answer": "Yes — the recording file, not the transcript Teams already makes. The recap lives inside Microsoft 365 and we have no access to it; the recording is the part you can keep, export and search.",
      "topic": "platform",
      "tags": [
        "teams",
        "microsoft 365",
        "meeting"
      ],
      "links": [
        "https://transcrib.si/transcribe-microsoft-teams-recording.html",
        "https://transcrib.si/transcribe-meeting-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-microsoft-teams-recording.html"
    },
    {
      "id": "platform-bitrix24",
      "question": "Is there an integration with Bitrix24?",
      "answer": "No. There is no connector to the portal, we do not read the CRM and we do not upload anything into it. Download the recording and upload the file — if the portal gives another format, re-save it as mp3 first.",
      "topic": "platform",
      "tags": [
        "bitrix24",
        "crm",
        "integration"
      ],
      "links": [
        "https://transcrib.si/transcribe-bitrix24-call-recording.html",
        "https://transcrib.si/transcribe-meeting-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-bitrix24-call-recording.html"
    },
    {
      "id": "platform-youtube",
      "question": "How do I get a transcript of a YouTube video?",
      "answer": "Download the audio and upload the file — the service takes files, not links, and there is no link field in the app. A two-hour video fits at 64 kbps (57.6 MB); at 128 kbps it has to be split or re-encoded.",
      "topic": "platform",
      "tags": [
        "youtube",
        "link",
        "video"
      ],
      "links": [
        "https://transcrib.si/transcribe-youtube-video.html",
        "https://transcrib.si/transcribe-audio-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-youtube-video.html"
    },
    {
      "id": "platform-live-stream",
      "question": "Can you transcribe a live stream?",
      "answer": "No. There is no live transcription in the product: record the stream first and upload the recording. A playlist is a script — take the list, download the audio and loop over the files through the API.",
      "topic": "platform",
      "tags": [
        "live",
        "stream",
        "playlist"
      ],
      "links": [
        "https://transcrib.si/transcribe-youtube-video.html",
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-youtube-video.html"
    },
    {
      "id": "platform-mobile-app",
      "question": "Is there a mobile app?",
      "answer": "No. The service is a web app, a REST API, an MCP server and the plugins for Claude and ChatGPT. That is the whole list — a phone browser opens the same web app.",
      "topic": "platform",
      "tags": [
        "mobile",
        "app",
        "ios",
        "android"
      ],
      "links": [
        "https://transcrib.si/transcribe-voice-memos.html",
        "https://transcrib.si/app.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-voice-memos.html"
    },
    {
      "id": "platform-batch",
      "question": "Can I send many files at once?",
      "answer": "One file per job in the interface, and the Free plan allows three files a day. A script can loop over the API — the endpoint is the same for a single memo and for a hundred, so a whole season is a loop, not a different product.",
      "topic": "platform",
      "tags": [
        "batch",
        "script",
        "api"
      ],
      "links": [
        "https://transcrib.si/transcribe-podcast-to-text.html",
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-podcast-to-text.html"
    },
    {
      "id": "platform-podcast",
      "question": "Can I transcribe a podcast episode?",
      "answer": "Yes, up to 120 minutes and 64 MB per file. Switch on Split by speaker to tell the hosts apart, and note that we do not remove filler words: the transcript is what was said, and you edit it in one click.",
      "topic": "platform",
      "tags": [
        "podcast",
        "hosts",
        "speakers"
      ],
      "links": [
        "https://transcrib.si/transcribe-podcast-to-text.html",
        "https://transcrib.si/transcribe-audio-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-podcast-to-text.html"
    },
    {
      "id": "platform-interview",
      "question": "Can I transcribe an interview and find a quote by the moment it was said?",
      "answer": "Yes. Every segment carries its start and its end time, so you find the line in the text and the moment in the recording. With Split by speaker on, the interviewer and the interviewee are separated and you rename the labels in the editor.",
      "topic": "platform",
      "tags": [
        "interview",
        "quote",
        "timecodes"
      ],
      "links": [
        "https://transcrib.si/transcribe-interview.html",
        "https://transcrib.si/transcribe-meeting-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-interview.html"
    },
    {
      "id": "platform-lecture",
      "question": "Can I transcribe a lecture?",
      "answer": "Yes, up to 120 minutes and 64 MB per file. SRT and VTT give you subtitles that line up with the audio, and with a single voice you can switch the speaker separation off — the text stays the same.",
      "topic": "platform",
      "tags": [
        "lecture",
        "subtitles",
        "speakers"
      ],
      "links": [
        "https://transcrib.si/transcribe-lecture.html",
        "https://transcrib.si/transcribe-audio-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-lecture.html"
    },
    {
      "id": "account-needed",
      "question": "Do I need an account?",
      "answer": "Your transcripts, API keys and billing live behind an account, and the Free plan needs no card. You can also upload before signing in: the file goes to a draft, the transcription starts at once, and it moves into your account after you sign in or register.",
      "topic": "account",
      "tags": [
        "account",
        "signup",
        "draft"
      ],
      "links": [
        "https://transcrib.si/app.html",
        "https://transcrib.si/signup.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/app.html"
    },
    {
      "id": "account-anonymous-draft",
      "question": "Can I upload a file before creating an account?",
      "answer": "Yes: the file goes to a draft, the transcription starts immediately, and it moves into your account when you sign in or register. Up to 5 anonymous drafts a day, and a draft nobody claims is dropped after 24 hours.",
      "topic": "account",
      "tags": [
        "draft",
        "anonymous",
        "no account"
      ],
      "links": [
        "https://transcrib.si/app.html",
        "https://transcrib.si/signup.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/api/app/config.py"
    },
    {
      "id": "api-draft-claim",
      "question": "How do I attach an anonymous upload to my account?",
      "answer": "POST /v1/drafts takes the file without authorization and starts the transcription right away. POST /v1/drafts/{token}/claim binds the finished transcript to the account that signs in, and it then appears in the history.",
      "topic": "api",
      "tags": [
        "draft",
        "claim",
        "account",
        "api"
      ],
      "links": [
        "https://transcrib.si/api.html",
        "https://transcrib.si/app.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/api/app/routers/drafts.py"
    },
    {
      "id": "account-create",
      "question": "How do I create an account?",
      "answer": "An email address and a password is all it takes — POST /v1/auth/register creates the account and returns a session token, and POST /v1/auth/login signs you in. No card is needed for the Free plan.",
      "topic": "account",
      "tags": [
        "signup",
        "register",
        "login"
      ],
      "links": [
        "https://transcrib.si/signup.html",
        "https://transcrib.si/login.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/api.html"
    },
    {
      "id": "account-age",
      "question": "Who can use the service?",
      "answer": "You must be old enough to enter a contract where you live, and at least 13 years old. The service is not for children under 13, and we do not knowingly collect data from children.",
      "topic": "account",
      "tags": [
        "age",
        "children",
        "terms"
      ],
      "links": [
        "https://transcrib.si/terms.html",
        "https://transcrib.si/privacy.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/terms.html"
    },
    {
      "id": "account-share",
      "question": "Can several people use one account?",
      "answer": "One account per person or one team. Do not share a login, do not sell access to an account, and do not let more people use it than the plan allows. The Team plan exists for that: shared workspaces, a shared glossary, SSO and user management.",
      "topic": "account",
      "tags": [
        "team",
        "sharing",
        "workspaces"
      ],
      "links": [
        "https://transcrib.si/terms.html",
        "https://transcrib.si/pricing.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/terms.html"
    },
    {
      "id": "account-close",
      "question": "How do I close my account?",
      "answer": "Write to support@transcrib.si with the subject \"Close account\". We delete the account data within 30 days, except the records we are legally required to keep — billing and tax records, for as long as the law says.",
      "topic": "account",
      "tags": [
        "close",
        "delete",
        "account"
      ],
      "links": [
        "https://transcrib.si/privacy.html",
        "https://transcrib.si/contact.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/privacy.html"
    },
    {
      "id": "account-history",
      "question": "Where do I see my transcripts?",
      "answer": "In the app: the list of your most recent files with the queue and the status, the transcript editor with the timed segments, the exports, the API keys and the usage and billing. The transcript text and the timecodes are the same ones the API reads back.",
      "topic": "account",
      "tags": [
        "history",
        "app",
        "editor"
      ],
      "links": [
        "https://transcrib.si/app.html",
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/app.html"
    },
    {
      "id": "account-usage-panel",
      "question": "Where do I see my usage?",
      "answer": "The Usage panel of the app shows the minutes transcribed this month, the files uploaded today and the plan. The same numbers come from GET /v1/usage if you read them from your own code.",
      "topic": "account",
      "tags": [
        "usage",
        "minutes",
        "plan"
      ],
      "links": [
        "https://transcrib.si/app.html",
        "https://transcrib.si/api.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/app.html"
    },
    {
      "id": "account-support-speed",
      "question": "How fast do you answer support questions?",
      "answer": "Free plan questions and bugs within two working days. Pro and Team accounts, and anything that stops transcription for a paying customer, on the same working day. Security reports are acknowledged within one working day.",
      "topic": "account",
      "tags": [
        "support",
        "contact",
        "response time"
      ],
      "links": [
        "https://transcrib.si/contact.html",
        "https://transcrib.si/security.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/contact.html"
    },
    {
      "id": "account-bug-report",
      "question": "What should I put in a bug report?",
      "answer": "The file type, the language of the audio, what you expected and what you got. If a name or a number came out wrong, say what it should have been — that is the most useful sentence you can send us. Please do not send confidential recordings by email unless we have agreed a way to receive them.",
      "topic": "account",
      "tags": [
        "bug",
        "support",
        "contact"
      ],
      "links": [
        "https://transcrib.si/contact.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/contact.html"
    },
    {
      "id": "quality-accuracy",
      "question": "How accurate is the transcription?",
      "answer": "We publish no single accuracy percentage: a score without the test set behind it means nothing. Our engine runs a model profile tuned for Russian speech, and we will send the evaluation report and the sample set on request.",
      "topic": "quality",
      "tags": [
        "accuracy",
        "wer",
        "cer",
        "benchmark"
      ],
      "links": [
        "https://transcrib.si/accuracy.html",
        "https://transcrib.si/transcribe-russian-audio-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/accuracy.html"
    },
    {
      "id": "quality-benchmark-method",
      "question": "How would you measure the accuracy?",
      "answer": "The method is published: a public Russian speech corpus with a fixed test split plus our own real recordings, lower case and punctuation removed, measured with WER and CER. The split, the file list, the engine build, the conditions and the date are published with the result.",
      "topic": "quality",
      "tags": [
        "benchmark",
        "wer",
        "cer",
        "corpus"
      ],
      "links": [
        "https://transcrib.si/accuracy.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/accuracy.html"
    },
    {
      "id": "quality-judge-yourself",
      "question": "How do I judge the quality for my own audio?",
      "answer": "Upload a file whose content you know and compare the text with it. That is a harder test than any percentage, and it is the one that matters for your work — the free plan gives you three files a day without a card.",
      "topic": "quality",
      "tags": [
        "quality",
        "test",
        "free"
      ],
      "links": [
        "https://transcrib.si/accuracy.html",
        "https://transcrib.si/pricing.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/accuracy.html"
    },
    {
      "id": "quality-speakers-text",
      "question": "Does speaker separation change the words?",
      "answer": "No. The labels are added to the segments and the text stays the same. It is a separate pass and the slow one: 10.8 s for the whole round trip in our measurement of 21 October 2026, against 0.50 s to read the speaker result back.",
      "topic": "quality",
      "tags": [
        "speakers",
        "diarization",
        "speed"
      ],
      "links": [
        "https://transcrib.si/accuracy.html",
        "https://transcrib.si/transcribe-meeting-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/accuracy.html"
    },
    {
      "id": "quality-speed",
      "question": "How long does it take to transcribe a file?",
      "answer": "On a short file our own measurement was 0.84 s for the transcription and 0.39 s for the language detection. Longer recordings take longer — the engine works in 22-second fragments with a 3-second overlap — and we do not promise a fixed speed on a busy queue.",
      "topic": "quality",
      "tags": [
        "speed",
        "measurement",
        "fragments"
      ],
      "links": [
        "https://transcrib.si/accuracy.html",
        "https://transcrib.si/transcribe-audio-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/transcribe-audio-to-text.html"
    },
    {
      "id": "quality-two-hour-file",
      "question": "How long does a 2-hour file take?",
      "answer": "The engine works through 22-second fragments with a 3-second overlap and then assembles the timecodes, so a two-hour file is a few hundred fragments. The total time depends on the load on the service, so we do not promise a fixed number — the widget shows the status while it runs.",
      "topic": "quality",
      "tags": [
        "speed",
        "two hours",
        "status"
      ],
      "links": [
        "https://transcrib.si/how-to-transcribe-long-recording.html",
        "https://transcrib.si/accuracy.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/how-to-transcribe-long-recording.html"
    },
    {
      "id": "quality-bad-audio",
      "question": "What happens if the audio is bad?",
      "answer": "Transcription is an estimate, not a legal or financial record, and mistakes happen — especially with names, numbers and unfamiliar terms. Read the transcript before you rely on it: the recording is the source of truth, and the transcript is editable in the app.",
      "topic": "quality",
      "tags": [
        "bad audio",
        "errors",
        "accuracy"
      ],
      "links": [
        "https://transcrib.si/terms.html",
        "https://transcrib.si/accuracy.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/terms.html"
    },
    {
      "id": "quality-engine-vendor",
      "question": "Whose engine do you use?",
      "answer": "We do not publish the vendor of the engine and we do not compare accuracy numbers we have not measured ourselves. What we publish is how our own engine behaves and how the pipeline is built, file by step.",
      "topic": "quality",
      "tags": [
        "vendor",
        "engine",
        "transparency"
      ],
      "links": [
        "https://transcrib.si/accuracy.html",
        "https://transcrib.si/transcribe-russian-audio-to-text.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/accuracy.html"
    },
    {
      "id": "quality-engine-build",
      "question": "Which engine build are your numbers from?",
      "answer": "From our own engine — a model profile tuned for Russian and for the mixed Russian-English speech — as it was on 21 October 2026. We date every number we publish, and the measurements are individual runs, not averages over many runs.",
      "topic": "quality",
      "tags": [
        "measurement",
        "date",
        "engine"
      ],
      "links": [
        "https://transcrib.si/accuracy.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/accuracy.html"
    },
    {
      "id": "quality-pipeline",
      "question": "What happens to my file while it is transcribed?",
      "answer": "The file is decoded into plain audio, and the language is decided — set by you or detected. The recognition pass returns the text and the segments, the speakers are separated if you asked for it, and the result is written with the times of every segment.",
      "topic": "quality",
      "tags": [
        "pipeline",
        "steps",
        "engine"
      ],
      "links": [
        "https://transcrib.si/accuracy.html"
      ],
      "updated": "2026-10-24",
      "source": "apps/web/accuracy.html"
    }
  ]
}