Which problems can come with the 3GP video file?
Google Drive keeps a .3GPP among the video files it stores, next to .MPEG4 and .MOV. The engine does not change the file of the 3GP video file; it reads it as it is and writes the support ticket.
3GP file
3GP video file to a support ticket in Russian
3GP video file to a support ticket in Russian: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short
Upload the 3GP video file and ask for the support ticket. The speech is in Russian, the engine keeps the time of every line, and one file may be up to 30 minutes. The free plan gives 3 files a day.
How to get the file and turn it into a support ticket
- 1
Check the player
The 3GP container stands in the list of the input formats that the VLC player opens, next to MP4 and MOV
- 2
Send the recording to the bot
The engine takes the 3GP video file from the widget of the page; the speech is in Russian, and the support ticket comes back with the timecodes.
- 3
Turn the text into the support ticket
The instruction of the support ticket is written for this task already: it reads the text of the 3GP video file and asks for Ticket summary, Problem, Impact and urgency, and it keeps every claim to the transcript.
- 4
Set the language of the speech
The engine reads 99+ languages; the speech of this 3GP video file is in Russian, and the widget carries that setting for the support ticket.
- 5
Check the file before the upload
The list of the video files of Google Drive names .3GPP next to .MPEG4 and .MOV
What comes back from the engine
- TXT
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
- TXT, CSV
The start and the end time of every segment, and the speakers named separately when you ask for it.
- SRT, VTT
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
- Markdown, DOCX
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
What 3GP keeps, and what it says about it
| What | What the platform says |
|---|---|
| Where the file is | Google Drive keeps a .3GPP among the video files it stores, next to .MPEG4 and .MOV. |
| What the file is | The VLC player opens 3GP among the input formats it reads, in the same line with MP4 and MOV. |
| What can go wrong | The 3GP container stands in the list of the input formats of the VLC player, next to MP4 and MOV. |
| What the platform says | The audio of the files of the 3GPP standard is AMR, and AMR (3GPP) stands in the list of the audio formats of the VLC player. |
| What the platform says | The list of the video files of Google Drive names .3GPP next to .MPEG4 and .MOV. |
| Length of one file | up to 30 minutes on the free plan, no minute limit on Pro |
| Free plan | $0: 3 files a day, up to 30 minutes per file, no card |
| Pro plan | $10 a month when you pay yearly ($120 a year), or $20 a month |
The case
What the recording does not give you
Before the support ticket there is the file of the 3GP video file. Google Drive keeps a .3GPP among the video files it stores, next to .MPEG4 and .MOV. The Russian speech is read once, and the sections Ticket summary, Problem, Impact and urgency are written from it.
Tips
The instruction of the support ticket is already written.
The engine does not translate the 3GP video file from Russian.
Take the file of the 3GP video file as soon as you have it.
The preview of Google Drive is a scaled-down version of the complete file.
The AMR of the list of VLC is the narrow band codec of the 3GPP standard.
Questions about 3GP video file and a support ticket
What does the 3GP say about the 3GP video file?
The preview of Google Drive is a scaled-down version of the complete file. The engine reads the Russian speech of the 3GP video file and writes the support ticket from that text.
Who reads the support ticket after the 3GP video file is sent?
the support team. The transcript of the 3GP video file is read first, and the support ticket comes out of it in the sections Ticket summary, Problem, Impact and urgency.
Is there a limit to the length of the 3GP video file?
One file of the 3GP video file may be up to 30 minutes on the free plan; the free plan gives 3 files a day.
Is a link enough for the 3GP video file?
Bring the file of the 3GP video file to your own disk and upload it here; the engine returns the support ticket with the time of every line.
Related pages
- The same task on 3gp video file to text meeting action items enThe same task on another recording, with the same steps and the same sections.
- Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
- Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
Sources
- SGoogle Drive Help: Files you can store in Google Drive (read 2026-10-25)support.google.com · checked
- WVLC features: the formats it plays (read 2026-10-25)www.videolan.org · checked
- TTranscription service page (read 2026-10-25)transcrib.si · checked
- TPricing page (read 2026-10-25)transcrib.si · checked
Reading: 4 minutesUpdated 
Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps