AAC file

AAC audio file to a support ticket in Russian

AAC audio file to a support ticket in Russian: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short

Upload the AAC audio file and ask for the support ticket. The speech is in Russian, the engine keeps the time of every line, and one file may be up to 30 minutes. The free plan gives 3 files a day.

How it works

How to get the file and turn it into a support ticket

  1. 1

    Check the codec of the file

    AAC is MPEG-4 part3 and stands in the list of the audio formats of the VLC player next to MP3

  2. 2

    Send the recording to the bot

    The engine takes the AAC audio file from the widget of the page; the speech is in Russian, and the support ticket comes back with the timecodes.

  3. 3

    Turn the text into the support ticket

    The instruction of the support ticket is written for this task already: it reads the text of the AAC audio file and asks for Ticket summary, Problem, Impact and urgency, and it keeps every claim to the transcript.

  4. 4

    Set the language of the speech

    The engine reads 99+ languages; the speech of this AAC audio file is in Russian, and the widget carries that setting for the support ticket.

  5. 5

    Check the file before the upload

    In the FAQ of the FFmpeg library the M4A is written next to the codec it carries: M4A (AAC), AC3 and WMA

The result

What comes back from the engine

  • TXT

    One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.

  • TXT, CSV

    The start and the end time of every segment, and the speakers named separately when you ask for it.

  • SRT, VTT

    SRT and VTT with the time of every line, so the recording can carry its own subtitles.

  • Markdown, DOCX

    The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.

The facts

What AAC keeps, and what it says about it

Where the file is

The FFmpeg library of Audacity imports M4A (AAC), AC3 and WMA, a much larger range of audio formats than the program reads on its own.

What the file is

The VLC player reads AAC among the audio formats it plays: AAC is MPEG-4 part3 and stands next to MP3 in the list.

What can go wrong

The Telegram Bot API takes an audio file in the .MP3 or .M4A format, and the M4A carries the AAC codec.

What the platform says

In the table of the codecs and the containers of OBS Studio the AAC row names the MP4, MOV, MKV and TS containers.

What the platform says

In the FAQ of the FFmpeg library the M4A is written next to the codec it carries: M4A (AAC), AC3 and WMA.

Length of one file

up to 30 minutes on the free plan, no minute limit on Pro

Free plan

$0: 3 files a day, up to 30 minutes per file, no card

Pro plan

$10 a month when you pay yearly ($120 a year), or $20 a month

The case

What the recording does not give you

Before the support ticket there is the file of the AAC audio file. The VLC player reads AAC among the audio formats it plays: AAC is MPEG-4 part3 and stands next to MP3 in the list. The Russian speech is read once, and the sections Ticket summary, Problem, Impact and urgency are written from it.

Tips

  • The instruction of the support ticket is already written.

  • The engine does not translate the AAC audio file from Russian.

  • Take the file of the AAC audio file as soon as you have it.

  • Because of software patents Audacity cannot include the FFmpeg software: the free FFmpeg library of a third party is installed separately.

  • Bots can currently send audio files of up to 50 MB in size, and the limit may be changed in the future.

FAQ

Questions about AAC audio file and a support ticket

Which problems can come with the AAC audio file?

The Telegram Bot API takes an audio file in the .MP3 or .M4A format, and the M4A carries the AAC codec. The engine does not change the file of the AAC audio file; it reads it as it is and writes the support ticket.

What does the AAC say about the AAC audio file?

Because of software patents Audacity cannot include the FFmpeg software: the free FFmpeg library of a third party is installed separately. The engine reads the Russian speech of the AAC audio file and writes the support ticket from that text.

Who reads the support ticket after the AAC audio file is sent?

the support team. The transcript of the AAC audio file is read first, and the support ticket comes out of it in the sections Ticket summary, Problem, Impact and urgency.

Is there a limit to the length of the AAC audio file?

One file of the AAC audio file may be up to 30 minutes on the free plan; the free plan gives 3 files a day.

Is a link enough for the AAC audio file?

Bring the file of the AAC audio file to your own disk and upload it here; the engine returns the support ticket with the time of every line.

Related pages

The same task on aac audio file to text meeting action items en

The same task on another recording, with the same steps and the same sections.

Customer call to a support ticket

The page of the task: the instruction that is written for it and an example of the answer.

Transcribe audio to text

What the service does with a file: the formats of the export, the limits and the plans.

Sources

  1. M
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  3. C
    Telegram Bot API (read 2026-10-25)core.telegram.org · checked
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Reading: 4 minutesUpdated Transcribsi editorial team

Drop a recording — the text arrives in a minute

Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps