AIFF audio file to a support ticket in English
AIFF audio file to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
Transcribsi reads the AIFF audio file in English and writes the support ticket. The file comes off the platform as it is, one file may be up to 30 minutes, and the free plan gives 3 files a day.
How to get the file and turn it into a support ticket
- 1
Record with the safety copy
In Audacity the recording is exported immediately to WAV or AIFF as a safety copy before the editing starts
- 2
Upload the file
The file of the AIFF audio file is attached in the widget of this page, and the speech is marked as English; the answer comes back as the support ticket.
- 3
Give the transcript to the instruction
The instruction of the task asks for the support ticket and puts the answer about the AIFF audio file into the sections Ticket summary, Problem, Impact and urgency; a claim that is not in the recording is not written.
- 4
Mark the language of the speech
The engine reads 99+ languages; the speech of this AIFF audio file is in English, and the widget carries that setting for the support ticket.
- 5
Check the file before the upload
The safety copy of a recording in Audacity is written as a WAV or an AIFF file
What comes back from the engine
- TXT
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
- TXT, CSV
The start and the end time of every segment, and the speakers named separately when you ask for it.
- SRT, VTT
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
- Markdown, DOCX
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
What AIFF keeps, and what it says about it
- Where the file is
Audacity imports the AIFF files, including all PCM variants, with the standard uncompressed files importer.
- What the file is
After a recording in Audacity the recording is exported at once to WAV or AIFF, ideally to an external drive, as a safety copy.
- What can go wrong
The WAV and AIFF files are imported with the standard uncompressed files importer of Audacity.
- What the platform says
The AIFF files are imported into Audacity together with the WAV files and all the PCM variants.
- What the platform says
The safety copy of a recording in Audacity is written as a WAV or an AIFF file.
- Length of one file
up to 30 minutes on the free plan, no minute limit on Pro
- Free plan
$0: 3 files a day, up to 30 minutes per file, no card
- Pro plan
$10 a month when you pay yearly ($120 a year), or $20 a month
What the recording does not give you
Audacity imports the AIFF files, including all PCM variants, with the standard uncompressed files importer. The AIFF audio file is only the input: the engine reads the English speech and writes the support ticket out of the transcript.
Tips
The sections of the support ticket are the same for every recording.
A recording of the AIFF audio file in English is read as English.
Rename the file of the AIFF audio file before you send it.
Questions about AIFF audio file and a support ticket
What does the AIFF keep for the AIFF audio file?
Audacity imports the AIFF files, including all PCM variants, with the standard uncompressed files importer. The file of the AIFF audio file is the input of the engine, and the support ticket is written from it.
What does the AIFF say about the AIFF audio file?
A file that is not a standard uncompressed WAV or AIFF, for example a raw PCM file, is normally imported with File > Import > Raw Data. The engine reads the English speech of the AIFF audio file and writes the support ticket from that text.
Who reads the support ticket after the AIFF audio file is sent?
the support team. The transcript of the AIFF audio file is read first, and the support ticket comes out of it in the sections Ticket summary, Problem, Impact and urgency.
What do I get without a card?
3 files a day of up to 30 minutes every day, and the export of the text in the formats of the service, so the support ticket comes back in every one of them.
Do I need an account for the AIFF audio file?
The file of the AIFF audio file and the widget are enough: the engine reads the English speech and writes the support ticket.
Related pages
The same task on another recording, with the same steps and the same sections.
Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
Sources
- MAudacity manual: Importing audio (read 2026-10-25)manual.audacityteam.org · checked
- MAudacity manual: Recording (read 2026-10-25)manual.audacityteam.org · checked
- TTranscription service page (read 2026-10-25)transcrib.si · checked
- TPricing page (read 2026-10-25)transcrib.si · checked
Reading: 4 minutesUpdated Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.