Dropbox file to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
The Dropbox file becomes the support ticket: the engine reads the English speech and the sections Ticket summary, Problem, Impact and urgency are written from the transcript. The free plan gives 3 files a day of up to 30 minutes.
You open dropbox.com and sign in to the account with the recording
The recording of the Dropbox file is attached to the widget of the page with the language of the speech set to English, and the support ticket comes back as a file of text.
The transcript of the Dropbox file goes to the instruction that is written for the support ticket, and the sections of the answer are Ticket summary, Problem, Impact and urgency.
The recording of the Dropbox file is in English, and that is one of the 99+ languages the engine reads; the setting of the widget says English and the support ticket follows.
The comments of a file are downloaded as a .txt file that is created automatically
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
The start and the end time of every segment, and the speakers named separately when you ask for it.
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
| What | What the platform says |
|---|---|
| Where the file is | The file is downloaded from dropbox.com: you log in, hover over the file, tick the checkbox next to it and press Download. |
| What the file is | A folder is downloaded the same way: the checkboxes of the files and of the folders are ticked and Download is pressed. |
| What can go wrong | The comments of a file are downloaded from the file itself: the comments icon in the upper right corner, then the more options icon and Download comments. |
| What the platform says | A folder is downloaded as a compressed .zip file. |
| What the platform says | The comments of a file are downloaded as a .txt file that is created automatically. |
| Length of one file | up to 30 minutes on the free plan, no minute limit on Pro |
| Free plan | $0: 3 files a day, up to 30 minutes per file, no card |
| Pro plan | $10 a month when you pay yearly ($120 a year), or $20 a month |
The file is downloaded from dropbox.com: you log in, hover over the file, tick the checkbox next to it and press Download. The Dropbox file is read by the engine in English, and the support ticket is written from the text, not from a guess.
The instruction of the support ticket is already written.
Set the language of the Dropbox file before you send the file.
Take the file of the Dropbox file as soon as you have it.
Because of the limits of the browser and of the network, Dropbox recommends the desktop app for the large files.
A folder is downloaded the same way: the checkboxes of the files and of the folders are ticked and Download is pressed. The engine does not change the file of the Dropbox file; it reads it as it is and writes the support ticket.
Because of the limits of the browser and of the network, Dropbox recommends the desktop app for the large files. The engine reads the English speech of the Dropbox file and writes the support ticket from that text.
The engine reads the English speech and the instruction writes the support ticket in the sections Ticket summary, Problem, Impact and urgency; every line comes from the transcript of the Dropbox file.
One file of the Dropbox file may be up to 30 minutes on the free plan; the free plan gives 3 files a day.
Bring the file of the Dropbox file to your own disk and upload it here; the engine returns the support ticket with the time of every line.
The same task on another recording, with the same steps and the same sections.
Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
Dropbox file to textWhere Dropbox keeps the file, what it holds and what the engine does with it.
Reading: 4 minutesUpdated 
Transcribsi editorial team
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.