gameplay recording

Recording of a game to a support ticket in English

Recording of a game to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short

What the Gameplay stores is what the engine needs. The English speech becomes the support ticket in the sections Ticket summary, Problem, Impact and urgency; one file may be up to 30 minutes, and 3 files a day are free.

How it works

How to get the file and turn it into a support ticket

  1. 1

    Add the game capture

    In the Sources panel the game is added as a source, and the resolution of the source is matched to the resolution of the game

  2. 2

    Send the file to the engine

    The file of the Recording of a game is attached in the widget of this page, and the speech is marked as English; the answer comes back as the support ticket.

  3. 3

    Ask for the support ticket

    The instruction of the support ticket is written for this task already: it reads the text of the Recording of a game and asks for Ticket summary, Problem, Impact and urgency, and it keeps every claim to the transcript.

  4. 4

    Mark the language of the speech

    The engine reads 99+ languages; the speech of this Recording of a game is in English, and the widget carries that setting for the support ticket.

  5. 5

    Check the file before the upload

    In the table of the codecs and the containers of OBS Studio the MKV takes the H.264, HEVC, AV1 and ProRes video codecs and the AAC, ALAC, FLAC, Opus and PCM audio codecs

The result

What comes back from the engine

  • TXT

    One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.

  • TXT, CSV

    The start and the end time of every segment, and the speakers named separately when you ask for it.

  • SRT, VTT

    SRT and VTT with the time of every line, so the recording can carry its own subtitles.

  • Markdown, DOCX

    The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.

The facts

What Gameplay keeps, and what it says about it

Where the file is

The sources of OBS Studio cover a game, a window, a capture card, an image, a text or the whole display, and the resolution of the source should match the resolution of the game.

What the file is

The resolution of the recording is set in the Output section with the scale filter: a source in 1080p can be recorded in 720p.

What can go wrong

The name of the file of the recording holds the year, the month, the day and the time with hours, minutes and seconds.

What the platform says

The MKV container is the default one of OBS Studio, it supports every single codec combination of the program and it is not corrupted as a whole when the recording stops without a graceful ending.

What the platform says

In the table of the codecs and the containers of OBS Studio the MKV takes the H.264, HEVC, AV1 and ProRes video codecs and the AAC, ALAC, FLAC, Opus and PCM audio codecs.

Length of one file

up to 30 minutes on the free plan, no minute limit on Pro

Free plan

$0: 3 files a day, up to 30 minutes per file, no card

Pro plan

$10 a month when you pay yearly ($120 a year), or $20 a month

The case

What the recording does not give you

The sources of OBS Studio cover a game, a window, a capture card, an image, a text or the whole display, and the resolution of the source should match the resolution of the game. The Recording of a game from the Gameplay is only the input: the engine reads the English speech and writes the support ticket out of the transcript.

Tips

  • Read the sections of the support ticket before you send it on.

  • The language of the widget is the language of the Recording of a game.

  • Check who may download the file of the Recording of a game.

FAQ

Questions about Recording of a game and a support ticket

What does the Gameplay say about the Recording of a game?

The name of the file of the recording holds the year, the month, the day and the time with hours, minutes and seconds. The engine reads the English speech of the Recording of a game and writes the support ticket from that text.

Which problems can come with the Recording of a game?

An MP4 file has to be finalised to be playable: if the writing is interrupted for any reason, the file may not be recoverable. The engine does not change the file of the Recording of a game; it reads it as it is and writes the support ticket.

What comes back after the English Recording of a game is read?

the support ticket in the sections Ticket summary, Problem, Impact and urgency, with the time of every line of the recording of the Recording of a game.

How long may the file be, and how much is free?

One file may be up to 30 minutes on the free plan, and the free plan gives 3 files a day for the support ticket.

Where does the file of the Recording of a game wait?

On the Gameplay. The facts of the table above name the place where the file of the Recording of a game is kept and the way it comes off.

Reading: 4 minutesUpdated Transcribsi editorial team

Drop a recording — the text arrives in a minute

Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps