gameplay recording

Recording of a game to a support ticket in Russian

Recording of a game to a support ticket in Russian: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short

What the Gameplay stores is what the engine needs. The Russian speech becomes the support ticket in the sections Ticket summary, Problem, Impact and urgency; one file may be up to 30 minutes, and 3 files a day are free.

How it works

How to get the file and turn it into a support ticket

  1. 1

    Set the output

    In the Output section the resolution of the recording and the scale filter are chosen

  2. 2

    Send the recording to the bot

    The engine takes the Recording of a game from the widget of the page; the speech is in Russian, and the support ticket comes back with the timecodes.

  3. 3

    Turn the text into the support ticket

    The instruction of the support ticket is written for this task already: it reads the text of the Recording of a game and asks for Ticket summary, Problem, Impact and urgency, and it keeps every claim to the transcript.

  4. 4

    Set the language of the speech

    The engine reads 99+ languages; the speech of this Recording of a game is in Russian, and the widget carries that setting for the support ticket.

  5. 5

    Check the file before the upload

    In the table of the codecs and the containers of OBS Studio the MKV takes the H.264, HEVC, AV1 and ProRes video codecs and the AAC, ALAC, FLAC, Opus and PCM audio codecs

The result

What comes back from the engine

  • TXT

    One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.

  • TXT, CSV

    The start and the end time of every segment, and the speakers named separately when you ask for it.

  • SRT, VTT

    SRT and VTT with the time of every line, so the recording can carry its own subtitles.

  • Markdown, DOCX

    The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.

The facts

What Gameplay keeps, and what it says about it

Where Gameplay keeps the file, and what it says about it
WhatWhat the platform says
Where the file isThe sources of OBS Studio cover a game, a window, a capture card, an image, a text or the whole display, and the resolution of the source should match the resolution of the game.
What the file isThe resolution of the recording is set in the Output section with the scale filter: a source in 1080p can be recorded in 720p.
What can go wrongThe name of the file of the recording holds the year, the month, the day and the time with hours, minutes and seconds.
What the platform saysThe MKV container is the default one of OBS Studio, it supports every single codec combination of the program and it is not corrupted as a whole when the recording stops without a graceful ending.
What the platform saysIn the table of the codecs and the containers of OBS Studio the MKV takes the H.264, HEVC, AV1 and ProRes video codecs and the AAC, ALAC, FLAC, Opus and PCM audio codecs.
Length of one fileup to 30 minutes on the free plan, no minute limit on Pro
Free plan$0: 3 files a day, up to 30 minutes per file, no card
Pro plan$10 a month when you pay yearly ($120 a year), or $20 a month
The case

What the recording does not give you

Before the support ticket there is the file of the Recording of a game. The resolution of the recording is set in the Output section with the scale filter: a source in 1080p can be recorded in 720p. The Russian speech is read once, and the sections Ticket summary, Problem, Impact and urgency are written from it.

Tips

  • The instruction of the support ticket is already written.

  • The engine does not translate the Recording of a game from Russian.

  • Take the file of the Recording of a game as soon as you have it.

FAQ

Questions about Recording of a game and a support ticket

Which problems can come with the Recording of a game?

The name of the file of the recording holds the year, the month, the day and the time with hours, minutes and seconds. The engine does not change the file of the Recording of a game; it reads it as it is and writes the support ticket.

What does the Gameplay say about the Recording of a game?

An MP4 file has to be finalised to be playable: if the writing is interrupted for any reason, the file may not be recoverable. The engine reads the Russian speech of the Recording of a game and writes the support ticket from that text.

Who reads the support ticket after the Recording of a game is sent?

the support team. The transcript of the Recording of a game is read first, and the support ticket comes out of it in the sections Ticket summary, Problem, Impact and urgency.

Is there a limit to the length of the Recording of a game?

One file of the Recording of a game may be up to 30 minutes on the free plan; the free plan gives 3 files a day.

Is a link enough for the Recording of a game?

Bring the file of the Recording of a game to your own disk and upload it here; the engine returns the support ticket with the time of every line.

Reading: 4 minutesUpdated Transcribsi editorial team

Drop a recording — the text arrives in a minute

Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps