Google Meet

Google Meet to a support ticket in English

Google Meet to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short

The Google Meet becomes the support ticket: the engine reads the English speech and the sections Ticket summary, Problem, Impact and urgency are written from the transcript. The free plan gives 3 files a day of up to 30 minutes.

How it works

How to get the file and turn it into a support ticket

  1. 1

    Find the file on the Drive

    The organiser opens the Google Meet folder on the Drive and looks for the recording of the meeting

  2. 2

    Send the recording to the bot

    The recording of the Google Meet is attached to the widget of the page with the language of the speech set to English, and the support ticket comes back as a file of text.

  3. 3

    Run the instruction of the support ticket

    The transcript of the Google Meet goes to the instruction that is written for the support ticket, and the sections of the answer are Ticket summary, Problem, Impact and urgency.

  4. 4

    Set the language of the speech

    The recording of the Google Meet is in English, and that is one of the 99+ languages the engine reads; the setting of the widget says English and the support ticket follows.

  5. 5

    Check the file before the upload

    The transcript of a meeting holds the spoken words only, so it is not a verbatim record of the call

The result

What comes back from the engine

  • TXT

    One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.

  • TXT, CSV

    The start and the end time of every segment, and the speakers named separately when you ask for it.

  • SRT, VTT

    SRT and VTT with the time of every line, so the recording can carry its own subtitles.

  • Markdown, DOCX

    The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.

The facts

What Google Meet keeps, and what it says about it

Where the file is

The recording of a meeting is saved in the Google Meet folder on the Drive of the organiser, and the link to it comes in the email and in the calendar entry.

What the file is

The transcript of a meeting is a separate Google Doc in the same Google Meet folder, one file for every run of the meeting.

What can go wrong

The transcript of a meeting holds the spoken words only, so it is not a verbatim record of the call.

What the platform says

Only the organiser of the meeting can download the recording of it.

What the platform says

The recording can still be processing right after the meeting ends.

Length of one file

up to 30 minutes on the free plan, no minute limit on Pro

Free plan

$0: 3 files a day, up to 30 minutes per file, no card

Pro plan

$10 a month when you pay yearly ($120 a year), or $20 a month

The case

What the recording does not give you

The transcript of a meeting is a separate Google Doc in the same Google Meet folder, one file for every run of the meeting. The Google Meet is read by the engine in English, and the support ticket is written from the text, not from a guess.

Tips

  • The instruction of the support ticket is already written.

  • Set the language of the Google Meet before you send the file.

  • Take the file of the Google Meet as soon as you have it.

  • The recording can still be processing right after the meeting ends.

  • Only the organiser of the meeting can download the recording of it.

FAQ

Questions about Google Meet and a support ticket

Which problems can come with the Google Meet?

The transcript of a meeting is a separate Google Doc in the same Google Meet folder, one file for every run of the meeting. The engine does not change the file of the Google Meet; it reads it as it is and writes the support ticket.

What does the Google Meet say about the Google Meet?

The recording can still be processing right after the meeting ends. The engine reads the English speech of the Google Meet and writes the support ticket from that text.

How is the support ticket built from the Google Meet?

The engine reads the English speech and the instruction writes the support ticket in the sections Ticket summary, Problem, Impact and urgency; every line comes from the transcript of the Google Meet.

Is there a limit to the length of the Google Meet?

One file of the Google Meet may be up to 30 minutes on the free plan; the free plan gives 3 files a day.

Is a link enough for the Google Meet?

Bring the file of the Google Meet to your own disk and upload it here; the engine returns the support ticket with the time of every line.

Reading: 4 minutesUpdated Transcribsi editorial team

Drop a recording — the text arrives in a minute

Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps