Interview

Interview recording to a support ticket in Russian

Interview recording to a support ticket in Russian: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short

What the Phone recorder stores is what the engine needs. The Russian speech becomes the support ticket in the sections Ticket summary, Problem, Impact and urgency; one file may be up to 30 minutes, and 3 files a day are free.

How it works

How to get the file and turn it into a support ticket

  1. 1

    Record it

    The Voice Memos app of a phone records with the built-in or with an external microphone

  2. 2

    Send the recording to the bot

    The engine takes the Interview recording from the widget of the page; the speech is in Russian, and the support ticket comes back with the timecodes.

  3. 3

    Turn the text into the support ticket

    The instruction of the support ticket is written for this task already: it reads the text of the Interview recording and asks for Ticket summary, Problem, Impact and urgency, and it keeps every claim to the transcript.

  4. 4

    Set the language of the speech

    The engine reads 99+ languages; the speech of this Interview recording is in Russian, and the widget carries that setting for the support ticket.

  5. 5

    Check the file before the upload

    A meeting recorded on Zoom comes as an MP4 video or as an M4A audio

The result

What comes back from the engine

  • TXT

    One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.

  • TXT, CSV

    The start and the end time of every segment, and the speakers named separately when you ask for it.

  • SRT, VTT

    SRT and VTT with the time of every line, so the recording can carry its own subtitles.

  • Markdown, DOCX

    The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.

The facts

What Phone recorder keeps, and what it says about it

Where Phone recorder keeps the file, and what it says about it
WhatWhat the platform says
Where the file isThe Voice Memos app of a phone records with the built-in microphone or with an external one.
What the file isA recorded phone call is kept in Call Recordings inside the Notes app, and both people hear a notice about it.
What can go wrongA meeting recorded on Zoom comes as an MP4 video or as an M4A audio.
What the platform saysThe recording of an interview is only as good as the microphone it was made with.
Length of one fileup to 30 minutes on the free plan, no minute limit on Pro
Free plan$0: 3 files a day, up to 30 minutes per file, no card
Pro plan$10 a month when you pay yearly ($120 a year), or $20 a month
The case

What the recording does not give you

Before the support ticket there is the file of the Interview recording. The Voice Memos app of a phone records with the built-in microphone or with an external one. The Russian speech is read once, and the sections Ticket summary, Problem, Impact and urgency are written from it.

Tips

  • The instruction of the support ticket is already written.

  • The engine does not translate the Interview recording from Russian.

  • Take the file of the Interview recording as soon as you have it.

  • The recording of an interview is only as good as the microphone it was made with.

FAQ

Questions about Interview recording and a support ticket

Which problems can come with the Interview recording?

The Voice Memos app of a phone records with the built-in microphone or with an external one. The engine does not change the file of the Interview recording; it reads it as it is and writes the support ticket.

What does the Phone recorder say about the Interview recording?

The recording of an interview is only as good as the microphone it was made with. The engine reads the Russian speech of the Interview recording and writes the support ticket from that text.

Who reads the support ticket after the Interview recording is sent?

the support team. The transcript of the Interview recording is read first, and the support ticket comes out of it in the sections Ticket summary, Problem, Impact and urgency.

Is there a limit to the length of the Interview recording?

One file of the Interview recording may be up to 30 minutes on the free plan; the free plan gives 3 files a day.

Is a link enough for the Interview recording?

Bring the file of the Interview recording to your own disk and upload it here; the engine returns the support ticket with the time of every line.

Reading: 4 minutesUpdated Transcribsi editorial team

Drop a recording — the text arrives in a minute

Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps