What does the Loom say about the Loom video?
A short video is recorded to check the resolution of the saved file. The engine reads the English speech of the Loom video and writes the support ticket from that text.
Loom video
Loom video to a support ticket in English
Loom video to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short
What the Loom stores is what the engine needs. The English speech becomes the support ticket in the sections Ticket summary, Problem, Impact and urgency; one file may be up to 30 minutes, and 3 files a day are free.
How to get the file and turn it into a support ticket
- 1
Open the settings of the app
The desktop app of Loom is opened, then More, Settings and Video Quality
- 2
Send the file to the engine
The file of the Loom video is attached in the widget of this page, and the speech is marked as English; the answer comes back as the support ticket.
- 3
Ask for the support ticket
The instruction of the support ticket is written for this task already: it reads the text of the Loom video and asks for Ticket summary, Problem, Impact and urgency, and it keeps every claim to the transcript.
- 4
Name the language of the speech
The speech of the Loom video is English, one of the 99+ languages the engine reads, and the widget is left on English while the support ticket is written.
- 5
Check the file before the upload
The Chrome extension of Loom records a video with the camera only in 720p
What comes back from the engine
- TXT
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
- TXT, CSV
The start and the end time of every segment, and the speakers named separately when you ask for it.
- SRT, VTT
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
- Markdown, DOCX
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
What Loom keeps, and what it says about it
| What | What the platform says |
|---|---|
| Where the file is | The resolution of the recording is set in the desktop app: More, Settings, Video Quality, and the wanted resolution is chosen. |
| What the file is | A short video is recorded to check the resolution of the saved file. |
| What can go wrong | The list of the articles of the knowledge base of Loom is published in the feed of the knowledge base. |
| What the platform says | The desktop app of Loom records a video in 1080p or in 4K. |
| What the platform says | The Chrome extension of Loom records a video with the camera only in 720p. |
| Length of one file | up to 30 minutes on the free plan, no minute limit on Pro |
| Free plan | $0: 3 files a day, up to 30 minutes per file, no card |
| Pro plan | $10 a month when you pay yearly ($120 a year), or $20 a month |
The case
What the recording does not give you
The file of the Loom video is what the Loom keeps. The resolution of the recording is set in the desktop app: More, Settings, Video Quality, and the wanted resolution is chosen. The engine reads the English speech, and the sections Ticket summary, Problem, Impact and urgency come out of it.
Tips
The instruction of the support ticket is already written.
Set the language of the Loom video before you send the file.
Take the file of the Loom video as soon as you have it.
The mobile app of Loom for iOS does not record in 4K whatever the plan of the account.
Questions about Loom video and a support ticket
Which problems can come with the Loom video?
The mobile app of Loom for iOS does not record in 4K whatever the plan of the account. The engine does not change the file of the Loom video; it reads it as it is and writes the support ticket.
What comes back after the English Loom video is read?
the support ticket in the sections Ticket summary, Problem, Impact and urgency, with the time of every line of the recording of the Loom video.
How long may the file be, and how much is free?
One file may be up to 30 minutes on the free plan, and the free plan gives 3 files a day for the support ticket.
Where does the file of the Loom video wait?
On the Loom. The facts of the table above name the place where the file of the Loom video is kept and the way it comes off.
Related pages
- The same task on loom video to text lecture to notes ruThe same task on another recording, with the same steps and the same sections.
- Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
- Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
- Loom video to textWhere Loom keeps the file, what it holds and what the engine does with it.
Sources
- SLoom knowledge base: adjust and troubleshoot Loom video recording resolution settings (read 2026-10-25)support.atlassian.com · checked
- SLoom knowledge base: the list of the articles (read 2026-10-25)support.atlassian.com · checked
- TTranscription service page (read 2026-10-25)transcrib.si · checked
- TPricing page (read 2026-10-25)transcrib.si · checked
Reading: 4 minutesUpdated 
Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps