The resolution of the recording is set in the desktop app: More, Settings, Video Quality, and the wanted resolution is chosen.
Loom video
Loom video to a support ticket in Russian
Loom video to a support ticket in Russian: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short
What the Loom stores is what the engine needs. The Russian speech becomes the support ticket in the sections Ticket summary, Problem, Impact and urgency; one file may be up to 30 minutes, and 3 files a day are free.
How to get the file and turn it into a support ticket
- 1
Choose the resolution
The wanted resolution is chosen: 1080p or 4K, according to the resolution of the screen
- 2
Send the file to the engine
The widget takes the file of the Loom video as it is and marks the speech as Russian, so the engine does not have to guess what it is about.
- 3
Apply the instruction of the task
The instruction that is set for this task goes through the transcript of the Loom video and writes the support ticket in the sections Ticket summary, Problem, Impact and urgency; nothing is added that was not said.
- 4
Name the language of the speech
The recording of the Loom video is in Russian, and that is one of the 99+ languages the engine reads; the setting of the widget says Russian and the support ticket follows.
- 5
Check the file before the upload
The app of Loom for iOS records a video in 720p and does not change the resolution
What comes back from the engine
- TXT
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
- TXT, CSV
The start and the end time of every segment, and the speakers named separately when you ask for it.
- SRT, VTT
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
- Markdown, DOCX
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
What Loom keeps, and what it says about it
A short video is recorded to check the resolution of the saved file.
The list of the articles of the knowledge base of Loom is published in the feed of the knowledge base.
The desktop app of Loom records a video in 1080p or in 4K.
The Chrome extension of Loom records a video with the camera only in 720p.
up to 30 minutes on the free plan, no minute limit on Pro
$0: 3 files a day, up to 30 minutes per file, no card
$10 a month when you pay yearly ($120 a year), or $20 a month
The case
What the recording does not give you
A short video is recorded to check the resolution of the saved file. The Loom video is read by the engine in Russian, and the support ticket is written from the text, not from a guess.
Tips
The instruction of the support ticket is already written.
The engine does not translate the Loom video from Russian.
Take the file of the Loom video as soon as you have it.
The mobile app of Loom for iOS does not record in 4K whatever the plan of the account.
Questions about Loom video and a support ticket
What does the Loom say about the Loom video?
A short video is recorded to check the resolution of the saved file. The engine reads the Russian speech of the Loom video and writes the support ticket from that text.
Which problems can come with the Loom video?
The mobile app of Loom for iOS does not record in 4K whatever the plan of the account. The engine does not change the file of the Loom video; it reads it as it is and writes the support ticket.
How is the support ticket built from the Loom video?
The engine reads the Russian speech and the instruction writes the support ticket in the sections Ticket summary, Problem, Impact and urgency; every line comes from the transcript of the Loom video.
How long may the file be, and how much is free?
One file may be up to 30 minutes on the free plan, and the free plan gives 3 files a day for the support ticket.
Where does the file of the Loom video wait?
On the Loom. The facts of the table above name the place where the file of the Loom video is kept and the way it comes off.
Related pages
- The same task on loom video to text meeting action items enThe same task on another recording, with the same steps and the same sections.
- Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
- Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
- Loom video to textWhere Loom keeps the file, what it holds and what the engine does with it.
Sources
- SLoom knowledge base: adjust and troubleshoot Loom video recording resolution settings (read 2026-10-25)support.atlassian.com · checked
- SLoom knowledge base: the list of the articles (read 2026-10-25)support.atlassian.com · checked
- TTranscription service page (read 2026-10-25)transcrib.si · checked
- TPricing page (read 2026-10-25)transcrib.si · checked
Reading: 4 minutesUpdated Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps