M4A audio file to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
One M4A audio file is enough for the support ticket. The engine reads it in English and writes the sections Ticket summary, Problem, Impact and urgency, and every line of the answer comes from the recording. The free plan gives 3 files a day.
Any file type can be stored in Google Drive, so the recording of the phone is uploaded to the account as it is
The recording of the M4A audio file is attached to the widget of the page with the language of the speech set to English, and the support ticket comes back as a file of text.
The instruction that is set for this task goes through the transcript of the M4A audio file and writes the support ticket in the sections Ticket summary, Problem, Impact and urgency; nothing is added that was not said.
The engine reads 99+ languages; this M4A audio file is in English, so the language of the widget is set to English for the support ticket.
In the FAQ of the FFmpeg library of Audacity the M4A is written next to the codec it carries: M4A (AAC), AC3 and WMA
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
The start and the end time of every segment, and the speakers named separately when you ask for it.
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
| What | What the platform says |
|---|---|
| Where the file is | Audacity opens an M4A file with the FFmpeg library: it allows the program to import and export a much larger range of audio formats, including M4A (AAC), AC3 and WMA. |
| What the file is | The Telegram Bot API takes an audio file only in the .MP3 or .M4A format, and it sends a voice message in the .OGG file encoded with OPUS, .MP3 or .M4A format. |
| What can go wrong | Google Drive keeps the M4A among the files it stores: any file type can be stored in Drive, and the list of the audio formats it previews names MP3, MPEG, WAV, .ogg and .opus. |
| What the platform says | In the FAQ of the FFmpeg library of Audacity the M4A is written next to the codec it carries: M4A (AAC), AC3 and WMA. |
| What the platform says | A voice message of the Telegram Bot API is an .OGG file encoded with OPUS, an .MP3 file or an .M4A file. |
| Length of one file | up to 30 minutes on the free plan, no minute limit on Pro |
| Free plan | $0: 3 files a day, up to 30 minutes per file, no card |
| Pro plan | $10 a month when you pay yearly ($120 a year), or $20 a month |
Audacity opens an M4A file with the FFmpeg library: it allows the program to import and export a much larger range of audio formats, including M4A (AAC), AC3 and WMA. That is the part that depends on the M4A; everything after it is the work of the support ticket, and it is the same for every recording.
The instruction of the support ticket is already written.
Set the language of the M4A audio file before you send the file.
Take the file of the M4A audio file as soon as you have it.
Bots can currently send audio files of up to 50 MB in size, and the limit may be changed in the future.
Audacity opens an M4A file with the FFmpeg library: it allows the program to import and export a much larger range of audio formats, including M4A (AAC), AC3 and WMA. The file of the M4A audio file is the input of the engine, and the support ticket is written from it.
Bots can currently send audio files of up to 50 MB in size, and the limit may be changed in the future. The engine reads the English speech of the M4A audio file and writes the support ticket from that text.
the support team. The transcript of the M4A audio file is read first, and the support ticket comes out of it in the sections Ticket summary, Problem, Impact and urgency.
3 files a day of up to 30 minutes every day, and the export of the text in the formats of the service, so the support ticket comes back in every one of them.
The file of the M4A audio file and the widget are enough: the engine reads the English speech and writes the support ticket.
The same task on another recording, with the same steps and the same sections.
Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
Reading: 4 minutesUpdated 
Transcribsi editorial team
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.