The Screenshot app of the Mac is opened with the Shift, Command and 5 keys together, and it shows a panel with the controls of the recording: Record Entire Screen and Record Selected Portion.
Mac screen recording
Screen recording on a Mac to a support ticket in English
Screen recording on a Mac to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short
What the macOS stores is what the engine needs. The English speech becomes the support ticket in the sections Ticket summary, Problem, Impact and urgency; one file may be up to 30 minutes, and 3 files a day are free.
How to get the file and turn it into a support ticket
- 1
Open the panel
The Shift, Command and 5 keys are pressed together, and the panel of the Screenshot app appears
- 2
Send the file to the engine
The file of the Screen recording on a Mac is attached in the widget of this page, and the speech is marked as English; the answer comes back as the support ticket.
- 3
Ask for the support ticket
The instruction of the support ticket is written for this task already: it reads the text of the Screen recording on a Mac and asks for Ticket summary, Problem, Impact and urgency, and it keeps every claim to the transcript.
- 4
Mark the language of the speech
The engine reads 99+ languages; the speech of this Screen recording on a Mac is in English, and the widget carries that setting for the support ticket.
- 5
Check the file before the upload
The recording is stopped with the Stop button in the menu bar or with the Command, Control and Esc keys
What comes back from the engine
- TXT
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
- TXT, CSV
The start and the end time of every segment, and the speakers named separately when you ask for it.
- SRT, VTT
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
- Markdown, DOCX
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
What macOS keeps, and what it says about it
The options of the panel of the Screenshot app hold a microphone for the voice, a timer, the mouse clicks and the place where the recording is saved, and by default the recording is saved to the desktop.
On the supported models with macOS Tahoe 26 or later the capture format is changed in the same panel: SDR records in the H.264 video format and HDR in the HEVC video format.
The recording of the screen of a Mac is a video: the H.264 video format in the SDR capture and the HEVC video format in the HDR capture.
The recording is stopped with the Stop button in the menu bar or with the Command, Control and Esc keys.
up to 30 minutes on the free plan, no minute limit on Pro
$0: 3 files a day, up to 30 minutes per file, no card
$10 a month when you pay yearly ($120 a year), or $20 a month
The case
What the recording does not give you
The Screenshot app of the Mac is opened with the Shift, Command and 5 keys together, and it shows a panel with the controls of the recording: Record Entire Screen and Record Selected Portion. The Screen recording on a Mac from the macOS is only the input: the engine reads the English speech and writes the support ticket out of the transcript.
Tips
Read the sections of the support ticket before you send it on.
The language of the widget is the language of the Screen recording on a Mac.
Check who may download the file of the Screen recording on a Mac.
Some apps, such as the Apple TV app, might not let you record their windows.
Questions about Screen recording on a Mac and a support ticket
What does the macOS say about the Screen recording on a Mac?
The Screenshot app of the Mac is opened with the Shift, Command and 5 keys together, and it shows a panel with the controls of the recording: Record Entire Screen and Record Selected Portion. The engine reads the English speech of the Screen recording on a Mac and writes the support ticket from that text.
Which problems can come with the Screen recording on a Mac?
Some apps, such as the Apple TV app, might not let you record their windows. The engine does not change the file of the Screen recording on a Mac; it reads it as it is and writes the support ticket.
What comes back after the English Screen recording on a Mac is read?
the support ticket in the sections Ticket summary, Problem, Impact and urgency, with the time of every line of the recording of the Screen recording on a Mac.
How long may the file be, and how much is free?
One file may be up to 30 minutes on the free plan, and the free plan gives 3 files a day for the support ticket.
Where does the file of the Screen recording on a Mac wait?
On the macOS. The facts of the table above name the place where the file of the Screen recording on a Mac is kept and the way it comes off.
Related pages
The same task on macos screen recording to text lecture to notes ru
The same task on another recording, with the same steps and the same sections.
Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
Sources
- SApple Support: How to record the screen on Mac (read 2026-10-25)support.apple.com · checked
- TTranscription service page (read 2026-10-25)transcrib.si · checked
- TPricing page (read 2026-10-25)transcrib.si · checked
Reading: 4 minutesUpdated Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps