PCM file

PCM audio file to a support ticket in English

PCM audio file to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short

With the PCM audio file the engine writes the support ticket: the transcript first, then the sections Ticket summary, Problem, Impact and urgency. The speech is in English, the free plan gives 3 files a day, and one file is up to 30 minutes.

How it works

How to get the file and turn it into a support ticket

  1. 1

    Check the header

    A file with a standard header is imported as an ordinary audio file; a raw PCM file is imported with File > Import > Raw Data

  2. 2

    Hand the file over

    The file of the PCM audio file is attached in the widget of this page, and the speech is marked as English; the answer comes back as the support ticket.

  3. 3

    Run the instruction of the support ticket

    The ready instruction reads the transcript of the PCM audio file as the support team, and the support ticket comes in the sections Ticket summary, Problem, Impact and urgency.

  4. 4

    Mark the language of the speech

    The engine reads 99+ languages; the speech of this PCM audio file is in English, and the widget carries that setting for the support ticket.

  5. 5

    Check the file before the upload

    In the table of the codecs and the containers of OBS Studio the PCM row names the MP4, MOV and MKV containers

The result

What comes back from the engine

  • TXT

    One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.

  • TXT, CSV

    The start and the end time of every segment, and the speakers named separately when you ask for it.

  • SRT, VTT

    SRT and VTT with the time of every line, so the recording can carry its own subtitles.

  • Markdown, DOCX

    The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.

The facts

What PCM keeps, and what it says about it

Where the file is

Audacity imports the WAV and AIFF files, including all PCM variants, and a raw PCM file without a standard header is imported with File > Import > Raw Data.

What the file is

The PCM codec is used by OBS Studio together with the MP4, MOV and MKV containers, as the uncompressed audio of the table.

What can go wrong

The VoiceTracer of Philips records in the PCM (WAV) format, a stereo recording without compression.

What the platform says

LPCM stands in the list of the audio formats of the VLC player, next to AMR (3GPP) and ADPCM.

What the platform says

In the table of the codecs and the containers of OBS Studio the PCM row names the MP4, MOV and MKV containers.

Length of one file

up to 30 minutes on the free plan, no minute limit on Pro

Free plan

$0: 3 files a day, up to 30 minutes per file, no card

Pro plan

$10 a month when you pay yearly ($120 a year), or $20 a month

The case

What the recording does not give you

Before the support ticket there is the file of the PCM audio file. Audacity imports the WAV and AIFF files, including all PCM variants, and a raw PCM file without a standard header is imported with File > Import > Raw Data. The English speech is read once, and the sections Ticket summary, Problem, Impact and urgency are written from it.

Tips

  • Send the transcript to the instruction only once.

  • The engine does not translate the PCM audio file from English.

  • The file of the PCM audio file stays on your own disk.

FAQ

Questions about PCM audio file and a support ticket

Which problems can come with the PCM audio file?

The VoiceTracer of Philips records in the PCM (WAV) format, a stereo recording without compression. The engine does not change the file of the PCM audio file; it reads it as it is and writes the support ticket.

What does the PCM say about the PCM audio file?

A WAV file from a portable recorder with a proprietary compressed audio should be opened with the FFmpeg library, not as raw data. The engine reads the English speech of the PCM audio file and writes the support ticket from that text.

How is the support ticket built from the PCM audio file?

The engine reads the English speech and the instruction writes the support ticket in the sections Ticket summary, Problem, Impact and urgency; every line comes from the transcript of the PCM audio file.

Is there a limit to the length of the PCM audio file?

One file of the PCM audio file may be up to 30 minutes on the free plan; the free plan gives 3 files a day.

Is a link enough for the PCM audio file?

Bring the file of the PCM audio file to your own disk and upload it here; the engine returns the support ticket with the time of every line.

Related pages

The same task on pcm raw audio to text lecture to notes ru

The same task on another recording, with the same steps and the same sections.

Customer call to a support ticket

The page of the task: the instruction that is written for it and an example of the answer.

Transcribe audio to text

What the service does with a file: the formats of the export, the limits and the plans.

Sources

  1. M
    Audacity manual: Importing audio (read 2026-10-25)manual.audacityteam.org · checked
  2. O
  3. W
  4. W
  5. T

Reading: 4 minutesUpdated Transcribsi editorial team

Drop a recording — the text arrives in a minute

Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps