PCM file

PCM audio file to a support ticket in Russian

PCM audio file to a support ticket in Russian: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short

Transcribsi reads the PCM audio file in Russian and writes the support ticket. The file comes off the platform as it is, one file may be up to 30 minutes, and the free plan gives 3 files a day.

How it works

How to get the file and turn it into a support ticket

  1. 1

    Choose the import

    The WAV and AIFF files, including all PCM variants, are imported into Audacity with the standard uncompressed files importer

  2. 2

    Send the recording to the bot

    The engine takes the PCM audio file from the widget of the page; the speech is in Russian, and the support ticket comes back with the timecodes.

  3. 3

    Turn the text into the support ticket

    The instruction of the support ticket is written for this task already: it reads the text of the PCM audio file and asks for Ticket summary, Problem, Impact and urgency, and it keeps every claim to the transcript.

  4. 4

    Tell the engine what it hears

    The speech of the PCM audio file is Russian, one of the 99+ languages the engine reads, and the widget is left on Russian while the support ticket is written.

  5. 5

    Check the file before the upload

    The VoiceTracer of Philips records the PCM (WAV) format at 22 kHz/16 bit, 44.1 kHz/16 bit and 48 kHz/16 bit

The result

What comes back from the engine

  • TXT

    One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.

  • TXT, CSV

    The start and the end time of every segment, and the speakers named separately when you ask for it.

  • SRT, VTT

    SRT and VTT with the time of every line, so the recording can carry its own subtitles.

  • Markdown, DOCX

    The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.

The facts

What PCM keeps, and what it says about it

Where the file is

Audacity imports the WAV and AIFF files, including all PCM variants, and a raw PCM file without a standard header is imported with File > Import > Raw Data.

What the file is

The PCM codec is used by OBS Studio together with the MP4, MOV and MKV containers, as the uncompressed audio of the table.

What can go wrong

The VoiceTracer of Philips records in the PCM (WAV) format, a stereo recording without compression.

What the platform says

LPCM stands in the list of the audio formats of the VLC player, next to AMR (3GPP) and ADPCM.

What the platform says

In the table of the codecs and the containers of OBS Studio the PCM row names the MP4, MOV and MKV containers.

Length of one file

up to 30 minutes on the free plan, no minute limit on Pro

Free plan

$0: 3 files a day, up to 30 minutes per file, no card

Pro plan

$10 a month when you pay yearly ($120 a year), or $20 a month

The case

What the recording does not give you

The PCM audio file holds the voices and the order of the words. The PCM codec is used by OBS Studio together with the MP4, MOV and MKV containers, as the uncompressed audio of the table. From that text comes the support ticket, in the sections Ticket summary, Problem, Impact and urgency.

Tips

  • A name that was never said in the PCM audio file stays out of the support ticket.

  • The language of the widget is the language of the PCM audio file.

  • A file over 30 minutes has to be cut into parts; the Pro plan takes a recording of any length.

FAQ

Questions about PCM audio file and a support ticket

Which problems can come with the PCM audio file?

The VoiceTracer of Philips records in the PCM (WAV) format, a stereo recording without compression. The engine does not change the file of the PCM audio file; it reads it as it is and writes the support ticket.

What does the PCM say about the PCM audio file?

A WAV file from a portable recorder with a proprietary compressed audio should be opened with the FFmpeg library, not as raw data. The engine reads the Russian speech of the PCM audio file and writes the support ticket from that text.

Who reads the support ticket after the PCM audio file is sent?

the support team. The transcript of the PCM audio file is read first, and the support ticket comes out of it in the sections Ticket summary, Problem, Impact and urgency.

Is there a limit to the length of the PCM audio file?

One file of the PCM audio file may be up to 30 minutes on the free plan; the free plan gives 3 files a day.

Is a link enough for the PCM audio file?

Bring the file of the PCM audio file to your own disk and upload it here; the engine returns the support ticket with the time of every line.

Related pages

The same task on pcm raw audio to text meeting action items en

The same task on another recording, with the same steps and the same sections.

Customer call to a support ticket

The page of the task: the instruction that is written for it and an example of the answer.

Transcribe audio to text

What the service does with a file: the formats of the export, the limits and the plans.

Sources

  1. M
    Audacity manual: Importing audio (read 2026-10-25)manual.audacityteam.org · checked
  2. O
  3. W
  4. W
  5. T

Reading: 4 minutesUpdated Transcribsi editorial team

Drop a recording — the text arrives in a minute

Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps