Which problems can come with the Skype history?
The past activity of Skype and of Teams is checked in the Teams Free app. The engine does not change the file of the Skype history; it reads it as it is and writes the support ticket.
Skype history
Skype history to a support ticket in English
Skype history to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short
The Skype history becomes the support ticket: the engine reads the English speech and the sections Ticket summary, Problem, Impact and urgency are written from the transcript. The free plan gives 3 files a day of up to 30 minutes.
How to get the file and turn it into a support ticket
- 1
Open the export portal
The export portal of Skype is opened and the request of the data is sent
- 2
Send the recording to the bot
The recording of the Skype history is attached to the widget of the page with the language of the speech set to English, and the support ticket comes back as a file of text.
- 3
Run the instruction of the support ticket
The transcript of the Skype history goes to the instruction that is written for the support ticket, and the sections of the answer are Ticket summary, Problem, Impact and urgency.
- 4
Set the language of the speech
The recording of the Skype history is in English, and that is one of the 99+ languages the engine reads; the setting of the widget says English and the support ticket follows.
- 5
Check the file before the upload
The data of Skype is deleted on April 1, 2026
What comes back from the engine
- TXT
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
- TXT, CSV
The start and the end time of every segment, and the speakers named separately when you ask for it.
- SRT, VTT
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
- Markdown, DOCX
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
What Skype keeps, and what it says about it
| What | What the platform says |
|---|---|
| Where the file is | A copy of the history is taken through the export portal of Skype, and the request is sent before the data is deleted on April 1, 2026. |
| What the file is | The history of the chats and of the calls stays in Microsoft Teams Free for the users who were active between December 2024 and February 2025 and moved to Teams Free before December 1, 2025. |
| What can go wrong | The past activity of Skype and of Teams is checked in the Teams Free app. |
| What the platform says | The export gives a copy of the chat history and of the call history of the account. |
| What the platform says | The data of Skype is deleted on April 1, 2026. |
| Length of one file | up to 30 minutes on the free plan, no minute limit on Pro |
| Free plan | $0: 3 files a day, up to 30 minutes per file, no card |
| Pro plan | $10 a month when you pay yearly ($120 a year), or $20 a month |
The case
What the recording does not give you
A copy of the history is taken through the export portal of Skype, and the request is sent before the data is deleted on April 1, 2026. The Skype history is read by the engine in English, and the support ticket is written from the text, not from a guess.
Tips
The instruction of the support ticket is already written.
Set the language of the Skype history before you send the file.
Take the file of the Skype history as soon as you have it.
A big file or a history over a long period of time can take up to 30 days to export.
Skype was retired on May 5, 2025 for the free and the paid users; the service for business keeps working.
Questions about Skype history and a support ticket
What does the Skype say about the Skype history?
A big file or a history over a long period of time can take up to 30 days to export. The engine reads the English speech of the Skype history and writes the support ticket from that text.
How is the support ticket built from the Skype history?
The engine reads the English speech and the instruction writes the support ticket in the sections Ticket summary, Problem, Impact and urgency; every line comes from the transcript of the Skype history.
Is there a limit to the length of the Skype history?
One file of the Skype history may be up to 30 minutes on the free plan; the free plan gives 3 files a day.
Is a link enough for the Skype history?
Bring the file of the Skype history to your own disk and upload it here; the engine returns the support ticket with the time of every line.
Related pages
The same task on skype chat history to text lecture to notes ru
The same task on another recording, with the same steps and the same sections.
Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
Sources
- SSkype support: Skype is retiring in May 2025, what you need to know (read 2026-10-25)support.skype.com · checked
- TTranscription service page (read 2026-10-25)transcrib.si · checked
- TPricing page (read 2026-10-25)transcrib.si · checked
Reading: 4 minutesUpdated 
Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps