Substack audio post to a support ticket in English
Substack audio post to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
With the Substack audio post the engine writes the support ticket: the transcript first, then the sections Ticket summary, Problem, Impact and urgency. The speech is in English, the free plan gives 3 files a day, and one file is up to 30 minutes.
How to get the file and turn it into a support ticket
- 1
Create the audio post
In the web version of the publication the author opens Create and then Podcast
- 2
Hand the file over
The file of the Substack audio post is attached in the widget of this page, and the speech is marked as English; the answer comes back as the support ticket.
- 3
Run the instruction of the support ticket
The ready instruction reads the transcript of the Substack audio post as the support team, and the support ticket comes in the sections Ticket summary, Problem, Impact and urgency.
- 4
Mark the language of the speech
The engine reads 99+ languages; the speech of this Substack audio post is in English, and the widget carries that setting for the support ticket.
- 5
Check the file before the upload
The transcript of a post can be edited, and a transcript file of the author can be uploaded as a .txt, .srt or .vtt file
What comes back from the engine
- TXT
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
- TXT, CSV
The start and the end time of every segment, and the speakers named separately when you ask for it.
- SRT, VTT
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
- Markdown, DOCX
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
What Substack keeps, and what it says about it
- Where the file is
An audio post is made in the web version of the publication: Create and then Podcast.
- What the file is
The audio file is recorded in the app or uploaded, and the transcript is opened with the transcript icon when the file has been processed.
- What can go wrong
A video post is recorded in the browser with the Recording Studio of Substack or uploaded with Select file.
- What the platform says
The audio file of a post is an MP3, a WAV or an ACC file.
- What the platform says
The transcript of a post can be edited, and a transcript file of the author can be uploaded as a .txt, .srt or .vtt file.
- Length of one file
up to 30 minutes on the free plan, no minute limit on Pro
- Free plan
$0: 3 files a day, up to 30 minutes per file, no card
- Pro plan
$10 a month when you pay yearly ($120 a year), or $20 a month
What the recording does not give you
Before the support ticket there is the file of the Substack audio post. An audio post is made in the web version of the publication: Create and then Podcast. The English speech is read once, and the sections Ticket summary, Problem, Impact and urgency are written from it.
Tips
Send the transcript to the instruction only once.
The engine does not translate the Substack audio post from English.
The file of the Substack audio post stays on your own disk.
The recommended maximum size of a video upload is 20 GB, with a H.264 codec and an AAC audio codec.
Questions about Substack audio post and a support ticket
Which problems can come with the Substack audio post?
An audio post is made in the web version of the publication: Create and then Podcast. The engine does not change the file of the Substack audio post; it reads it as it is and writes the support ticket.
What does the Substack say about the Substack audio post?
The recommended maximum size of a video upload is 20 GB, with a H.264 codec and an AAC audio codec. The engine reads the English speech of the Substack audio post and writes the support ticket from that text.
How is the support ticket built from the Substack audio post?
The engine reads the English speech and the instruction writes the support ticket in the sections Ticket summary, Problem, Impact and urgency; every line comes from the transcript of the Substack audio post.
Is there a limit to the length of the Substack audio post?
One file of the Substack audio post may be up to 30 minutes on the free plan; the free plan gives 3 files a day.
Is a link enough for the Substack audio post?
Bring the file of the Substack audio post to your own disk and upload it here; the engine returns the support ticket with the time of every line.
Related pages
- The same task on substack audio to text lecture to notes ruThe same task on another recording, with the same steps and the same sections.
- Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
- Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
Sources
- SSubstack help: how can I generate a transcript of an audio post (read 2026-10-25)support.substack.com · checked
- SSubstack help: guide to video posts on Substack (read 2026-10-25)support.substack.com · checked
- TTranscription service page (read 2026-10-25)transcrib.si · checked
- TPricing page (read 2026-10-25)transcrib.si · checked
Reading: 4 minutesUpdated Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.