Microsoft Teams recording to a support ticket in Russian: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
One Microsoft Teams recording is enough for the support ticket. The engine reads it in Russian and writes the sections Ticket summary, Problem, Impact and urgency, and every line of the answer comes from the recording. The free plan gives 3 files a day.
The recording is uploaded to the OneDrive of the organizer of the meeting, or to SharePoint for a meeting in a channel
The widget takes the file of the Microsoft Teams recording as it is and marks the speech as Russian, so the engine does not have to guess what it is about.
The transcript of the Microsoft Teams recording goes to the instruction that is written for the support ticket, and the sections of the answer are Ticket summary, Problem, Impact and urgency.
The recording of the Microsoft Teams recording is in Russian, and that is one of the 99+ languages the engine reads; the setting of the widget says Russian and the support ticket follows.
The recording is indexed by the search of Microsoft 365 and is added to the lists of shared files, of the recommended files and of the recent files
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
The start and the end time of every segment, and the speakers named separately when you ask for it.
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
| What | What the platform says |
|---|---|
| Where the file is | The recording of a meeting is uploaded to the OneDrive of the organizer of the meeting, and to SharePoint for a meeting in a channel. |
| What the file is | The recording is linked in the chat of the meeting and is shown in the Recordings and Transcripts tab of the meeting in the Teams calendar. |
| What can go wrong | The recording of an event is published as a video on demand, and an event is recorded by default. |
| What the platform says | The recording of a meeting can get an automatic transcription, so the recording is played back with closed captions and the transcript is read next to it. |
| What the platform says | The files of a recording are stored the same way as any other file of OneDrive, and the permissions of OneDrive apply to them. |
| Length of one file | up to 30 minutes on the free plan, no minute limit on Pro |
| Free plan | $0: 3 files a day, up to 30 minutes per file, no card |
| Pro plan | $10 a month when you pay yearly ($120 a year), or $20 a month |
The recording is linked in the chat of the meeting and is shown in the Recordings and Transcripts tab of the meeting in the Teams calendar. The Russian speech of the Microsoft Teams recording is read first, and the support ticket is what the support team gets out of the transcript.
A name that was never said in the Microsoft Teams recording stays out of the support ticket.
The language of the widget is the language of the Microsoft Teams recording.
A file over 30 minutes has to be cut into parts; the Pro plan takes a recording of any length.
The organizer and the person who starts the recording both need the permission to record.
The guests and the external participants of a meeting can watch the recording only if it is shared with them explicitly.
The recording of an event is published as a video on demand, and an event is recorded by default. The file of the Microsoft Teams recording is the input of the engine, and the support ticket is written from it.
The external participants cannot record a meeting; the exception is a third-party compliance recording. The engine reads the Russian speech of the Microsoft Teams recording and writes the support ticket from that text.
the support ticket in the sections Ticket summary, Problem, Impact and urgency, with the time of every line of the recording of the Microsoft Teams recording.
3 files a day of up to 30 minutes every day, and the export of the text in the formats of the service, so the support ticket comes back in every one of them.
The file of the Microsoft Teams recording and the widget are enough: the engine reads the Russian speech and writes the support ticket.
The same task on another recording, with the same steps and the same sections.
Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
Reading: 4 minutesUpdated 
Transcribsi editorial team
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.