Telegram voice chat to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
The Telegram voice chat becomes the support ticket: the engine reads the English speech and the sections Ticket summary, Problem, Impact and urgency are written from the transcript. The free plan gives 3 files a day of up to 30 minutes.
The owner of the group starts a Voice Chat; the members join it whenever they want
The recording of the Telegram voice chat is attached to the widget of the page with the language of the speech set to English, and the support ticket comes back as a file of text.
The transcript of the Telegram voice chat goes to the instruction that is written for the support ticket, and the sections of the answer are Ticket summary, Problem, Impact and urgency.
The recording of the Telegram voice chat is in English, and that is one of the 99+ languages the engine reads; the setting of the widget says English and the support ticket follows.
A file of any type - a document, a zip or an mp3 - can be up to 2 GB
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
The start and the end time of every segment, and the speakers named separately when you ask for it.
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
| What | What the platform says |
|---|---|
| Where the file is | A Voice Chat is started in any group: it is an ongoing audio chat that the members of the group can join whenever they want. |
| What the file is | A Live Story is a live broadcast that appears in the stories of the user; the viewers can write comments during the stream. |
| What can go wrong | The owner of a channel can host a Live Stream with an unlimited number of viewers. |
| What the platform says | Telegram supports end-to-end encrypted voice and video calls and group calls for up to 200 participants. |
| What the platform says | A file of any type - a document, a zip or an mp3 - can be up to 2 GB. |
| Length of one file | up to 30 minutes on the free plan, no minute limit on Pro |
| Free plan | $0: 3 files a day, up to 30 minutes per file, no card |
| Pro plan | $10 a month when you pay yearly ($120 a year), or $20 a month |
A Voice Chat is started in any group: it is an ongoing audio chat that the members of the group can join whenever they want. The Telegram voice chat is read by the engine in English, and the support ticket is written from the text, not from a guess.
The instruction of the support ticket is already written.
Set the language of the Telegram voice chat before you send the file.
Take the file of the Telegram voice chat as soon as you have it.
Telegram keeps less than 100 MB on the device: the media stays in the cloud and the cache is cleared by hand.
The groups of Telegram hold up to 200,000 members.
The owner of a channel can host a Live Stream with an unlimited number of viewers. The engine does not change the file of the Telegram voice chat; it reads it as it is and writes the support ticket.
The groups of Telegram hold up to 200,000 members. The engine reads the English speech of the Telegram voice chat and writes the support ticket from that text.
The engine reads the English speech and the instruction writes the support ticket in the sections Ticket summary, Problem, Impact and urgency; every line comes from the transcript of the Telegram voice chat.
One file of the Telegram voice chat may be up to 30 minutes on the free plan; the free plan gives 3 files a day.
Bring the file of the Telegram voice chat to your own disk and upload it here; the engine returns the support ticket with the time of every line.
The same task on another recording, with the same steps and the same sections.
Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
Reading: 4 minutesUpdated 
Transcribsi editorial team
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.