Telegram voice chat to a support ticket in Russian
Telegram voice chat to a support ticket in Russian: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
Upload the Telegram voice chat and ask for the support ticket. The speech is in Russian, the engine keeps the time of every line, and one file may be up to 30 minutes. The free plan gives 3 files a day.
How to get the file and turn it into a support ticket
- 1
Send the file
The recording of the chat is sent as a file of any type, up to 2 GB
- 2
Send the recording to the bot
The engine takes the Telegram voice chat from the widget of the page; the speech is in Russian, and the support ticket comes back with the timecodes.
- 3
Turn the text into the support ticket
The instruction of the support ticket is written for this task already: it reads the text of the Telegram voice chat and asks for Ticket summary, Problem, Impact and urgency, and it keeps every claim to the transcript.
- 4
Set the language of the speech
The engine reads 99+ languages; the speech of this Telegram voice chat is in Russian, and the widget carries that setting for the support ticket.
- 5
Check the file before the upload
The media of Telegram is kept in the cloud, so a file can be opened from several devices at once
What comes back from the engine
- TXT
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
- TXT, CSV
The start and the end time of every segment, and the speakers named separately when you ask for it.
- SRT, VTT
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
- Markdown, DOCX
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
What Telegram keeps, and what it says about it
- Where the file is
A Voice Chat is started in any group: it is an ongoing audio chat that the members of the group can join whenever they want.
- What the file is
A Live Story is a live broadcast that appears in the stories of the user; the viewers can write comments during the stream.
- What can go wrong
The owner of a channel can host a Live Stream with an unlimited number of viewers.
- What the platform says
Telegram supports end-to-end encrypted voice and video calls and group calls for up to 200 participants.
- What the platform says
A file of any type - a document, a zip or an mp3 - can be up to 2 GB.
- Length of one file
up to 30 minutes on the free plan, no minute limit on Pro
- Free plan
$0: 3 files a day, up to 30 minutes per file, no card
- Pro plan
$10 a month when you pay yearly ($120 a year), or $20 a month
What the recording does not give you
Before the support ticket there is the file of the Telegram voice chat. A Live Story is a live broadcast that appears in the stories of the user; the viewers can write comments during the stream. The Russian speech is read once, and the sections Ticket summary, Problem, Impact and urgency are written from it.
Tips
The instruction of the support ticket is already written.
The engine does not translate the Telegram voice chat from Russian.
Take the file of the Telegram voice chat as soon as you have it.
The groups of Telegram hold up to 200,000 members.
Telegram keeps less than 100 MB on the device: the media stays in the cloud and the cache is cleared by hand.
Questions about Telegram voice chat and a support ticket
Which problems can come with the Telegram voice chat?
The owner of a channel can host a Live Stream with an unlimited number of viewers. The engine does not change the file of the Telegram voice chat; it reads it as it is and writes the support ticket.
What does the Telegram say about the Telegram voice chat?
The groups of Telegram hold up to 200,000 members. The engine reads the Russian speech of the Telegram voice chat and writes the support ticket from that text.
Who reads the support ticket after the Telegram voice chat is sent?
the support team. The transcript of the Telegram voice chat is read first, and the support ticket comes out of it in the sections Ticket summary, Problem, Impact and urgency.
Is there a limit to the length of the Telegram voice chat?
One file of the Telegram voice chat may be up to 30 minutes on the free plan; the free plan gives 3 files a day.
Is a link enough for the Telegram voice chat?
Bring the file of the Telegram voice chat to your own disk and upload it here; the engine returns the support ticket with the time of every line.
Related pages
The same task on another recording, with the same steps and the same sections.
Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
Sources
- TTelegram FAQ (read 2026-10-25)telegram.org · checked
- TTranscription service page (read 2026-10-25)transcrib.si · checked
- TPricing page (read 2026-10-25)transcrib.si · checked
Reading: 4 minutesUpdated Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.