Udemy lecture to a support ticket in English
Udemy lecture to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
The Udemy lecture becomes the support ticket: the engine reads the English speech and the sections Ticket summary, Problem, Impact and urgency are written from the transcript. The free plan gives 3 files a day of up to 30 minutes.
How to get the file and turn it into a support ticket
- 1
Open the curriculum
The course is opened and the curriculum with the list of the lectures is shown
- 2
Send the recording to the bot
The recording of the Udemy lecture is attached to the widget of the page with the language of the speech set to English, and the support ticket comes back as a file of text.
- 3
Run the instruction of the support ticket
The transcript of the Udemy lecture goes to the instruction that is written for the support ticket, and the sections of the answer are Ticket summary, Problem, Impact and urgency.
- 4
Set the language of the speech
The recording of the Udemy lecture is in English, and that is one of the 99+ languages the engine reads; the setting of the widget says English and the support ticket follows.
- 5
Check the file before the upload
The quality of the download of the video is set in the settings of the app of Udemy, under Video Download Quality
What comes back from the engine
- TXT
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
- TXT, CSV
The start and the end time of every segment, and the speakers named separately when you ask for it.
- SRT, VTT
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
- Markdown, DOCX
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
What Udemy keeps, and what it says about it
- Where the file is
A single lecture is saved from the curriculum of the course: the download icon next to the name of the lecture is pressed.
- What the file is
A lecture is also saved from inside the lecture: the ellipsis in the upper right corner and Save for Offline.
- What can go wrong
The whole course is saved from the grey download icon near the top of the curriculum, and then Download Course.
- What the platform says
The offline content of Udemy is encrypted, so a course can be watched only inside the app.
- What the platform says
The quality of the download of the video is set in the settings of the app of Udemy, under Video Download Quality.
- Length of one file
up to 30 minutes on the free plan, no minute limit on Pro
- Free plan
$0: 3 files a day, up to 30 minutes per file, no card
- Pro plan
$10 a month when you pay yearly ($120 a year), or $20 a month
What the recording does not give you
A single lecture is saved from the curriculum of the course: the download icon next to the name of the lecture is pressed. The Udemy lecture is read by the engine in English, and the support ticket is written from the text, not from a guess.
Tips
The instruction of the support ticket is already written.
Set the language of the Udemy lecture before you send the file.
Take the file of the Udemy lecture as soon as you have it.
Because of the concerns about the piracy, the downloaded offline content is encrypted and is available only inside the app.
The quizzes and the practice tests cannot be downloaded and cannot be done offline.
Questions about Udemy lecture and a support ticket
Which problems can come with the Udemy lecture?
A lecture is also saved from inside the lecture: the ellipsis in the upper right corner and Save for Offline. The engine does not change the file of the Udemy lecture; it reads it as it is and writes the support ticket.
What does the Udemy say about the Udemy lecture?
The quizzes and the practice tests cannot be downloaded and cannot be done offline. The engine reads the English speech of the Udemy lecture and writes the support ticket from that text.
How is the support ticket built from the Udemy lecture?
The engine reads the English speech and the instruction writes the support ticket in the sections Ticket summary, Problem, Impact and urgency; every line comes from the transcript of the Udemy lecture.
Is there a limit to the length of the Udemy lecture?
One file of the Udemy lecture may be up to 30 minutes on the free plan; the free plan gives 3 files a day.
Is a link enough for the Udemy lecture?
Bring the file of the Udemy lecture to your own disk and upload it here; the engine returns the support ticket with the time of every line.
Related pages
The same task on another recording, with the same steps and the same sections.
Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
Sources
- WUdemy support: downloading courses on Android (snapshot of the article) (read 2026-10-25)web.archive.org · checked
- W
- TTranscription service page (read 2026-10-25)transcrib.si · checked
- TPricing page (read 2026-10-25)transcrib.si · checked
Reading: 4 minutesUpdated Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.