Box file to a support ticket in English
Box file to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
What the Box stores is what the engine needs. The English speech becomes the support ticket in the sections Ticket summary, Problem, Impact and urgency; one file may be up to 30 minutes, and 3 files a day are free.
How to get the file and turn it into a support ticket
- 1
Open the file in Box
The file is opened in the account of Box and the download icon of the item is pressed
- 2
Send the recording to the bot
The recording of the Box file is attached to the widget of the page with the language of the speech set to English, and the support ticket comes back as a file of text.
- 3
Run the instruction of the support ticket
The transcript of the Box file goes to the instruction that is written for the support ticket, and the sections of the answer are Ticket summary, Problem, Impact and urgency.
- 4
Tell the engine what it hears
The engine reads 99+ languages; this Box file is in English, so the language of the widget is set to English for the support ticket.
- 5
Check the file before the upload
The download of a folder arrives as one zip file, and several items are downloaded together in a single zip file
What comes back from the engine
- TXT
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
- TXT, CSV
The start and the end time of every segment, and the speakers named separately when you ask for it.
- SRT, VTT
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
- Markdown, DOCX
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
What Box keeps, and what it says about it
- Where the file is
The file is taken from the Box account with the download icon of the item.
- What the file is
The chosen items are downloaded together in a single zip file.
- What can go wrong
A folder is downloaded to the computer as a zipped file.
- What the platform says
The download of a folder arrives as one zip file, and several items are downloaded together in a single zip file.
- What the platform says
A file downloaded from Firefox with the option Open In arrives in the read-only mode.
- Length of one file
up to 30 minutes on the free plan, no minute limit on Pro
- Free plan
$0: 3 files a day, up to 30 minutes per file, no card
- Pro plan
$10 a month when you pay yearly ($120 a year), or $20 a month
What the recording does not give you
The file is taken from the Box account with the download icon of the item. the Box is only the place where the recording waits; the text and the support ticket are made by the engine, in English.
Tips
A name that was never said in the Box file stays out of the support ticket.
Mark the language of the speech of the Box file.
A file over 30 minutes has to be cut into parts; the Pro plan takes a recording of any length.
Questions about Box file and a support ticket
Which problems can come with the Box file?
The chosen items are downloaded together in a single zip file. The engine does not change the file of the Box file; it reads it as it is and writes the support ticket.
What does the Box say about the Box file?
A shared folder applies the size limit of the plan of the owner of the folder, whatever the plan of the collaborators is. The engine reads the English speech of the Box file and writes the support ticket from that text.
How is the support ticket built from the Box file?
The engine reads the English speech and the instruction writes the support ticket in the sections Ticket summary, Problem, Impact and urgency; every line comes from the transcript of the Box file.
Is there a limit to the length of the Box file?
One file of the Box file may be up to 30 minutes on the free plan; the free plan gives 3 files a day.
Is a link enough for the Box file?
Bring the file of the Box file to your own disk and upload it here; the engine returns the support ticket with the time of every line.
Related pages
- The same task on box file to text lecture to notes ruThe same task on another recording, with the same steps and the same sections.
- Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
- Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
Sources
- SBox help: download files and folders from Box (read 2026-10-25)support.box.com · checked
- SBox help: common issues with downloading files (read 2026-10-25)support.box.com · checked
- SBox help: understand the maximum file size you can upload to Box (read 2026-10-25)support.box.com · checked
- TTranscription service page (read 2026-10-25)transcrib.si · checked
- TPricing page (read 2026-10-25)transcrib.si · checked
Reading: 4 minutesUpdated Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.