The file is taken from the Box account with the download icon of the item.
Box
Box file to a support ticket in Russian
Box file to a support ticket in Russian: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short
The Box file becomes the support ticket: the engine reads the Russian speech and the sections Ticket summary, Problem, Impact and urgency are written from the transcript. The free plan gives 3 files a day of up to 30 minutes.
How to get the file and turn it into a support ticket
- 1
Confirm the download
The button Download is pressed and the items are downloaded together in a single zip file
- 2
Upload the file
The widget takes the file of the Box file as it is and marks the speech as Russian, so the engine does not have to guess what it is about.
- 3
Ask the written instruction for the support ticket
The transcript of the Box file goes to the instruction that is written for the support ticket, and the sections of the answer are Ticket summary, Problem, Impact and urgency.
- 4
Mark the language of the speech
The engine reads 99+ languages; this Box file is in Russian, so the language of the widget is set to Russian for the support ticket.
- 5
Check the file before the upload
The download of a folder arrives as one zip file, and several items are downloaded together in a single zip file
What comes back from the engine
- TXT
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
- TXT, CSV
The start and the end time of every segment, and the speakers named separately when you ask for it.
- SRT, VTT
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
- Markdown, DOCX
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
What Box keeps, and what it says about it
The chosen items are downloaded together in a single zip file.
A folder is downloaded to the computer as a zipped file.
The download of a folder arrives as one zip file, and several items are downloaded together in a single zip file.
A file downloaded from Firefox with the option Open In arrives in the read-only mode.
up to 30 minutes on the free plan, no minute limit on Pro
$0: 3 files a day, up to 30 minutes per file, no card
$10 a month when you pay yearly ($120 a year), or $20 a month
The case
What the recording does not give you
The chosen items are downloaded together in a single zip file. That is the part that depends on the Box; everything after it is the work of the support ticket, and it is the same for every recording.
Tips
The sections of the support ticket are the same for every recording.
Set the language of the Box file before you send the file.
Rename the file of the Box file before you send it.
Questions about Box file and a support ticket
What does the Box keep for the Box file?
The chosen items are downloaded together in a single zip file. The file of the Box file is the input of the engine, and the support ticket is written from it.
What does the Box say about the Box file?
A shared folder applies the size limit of the plan of the owner of the folder, whatever the plan of the collaborators is. The engine reads the Russian speech of the Box file and writes the support ticket from that text.
What comes back after the Russian Box file is read?
the support ticket in the sections Ticket summary, Problem, Impact and urgency, with the time of every line of the recording of the Box file.
What do I get without a card?
3 files a day of up to 30 minutes every day, and the export of the text in the formats of the service, so the support ticket comes back in every one of them.
Do I need an account for the Box file?
The file of the Box file and the widget are enough: the engine reads the Russian speech and writes the support ticket.
Related pages
- The same task on box file to text meeting action items enThe same task on another recording, with the same steps and the same sections.
- Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
- Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
Sources
- SBox help: download files and folders from Box (read 2026-10-25)support.box.com · checked
- SBox help: common issues with downloading files (read 2026-10-25)support.box.com · checked
- SBox help: understand the maximum file size you can upload to Box (read 2026-10-25)support.box.com · checked
- TTranscription service page (read 2026-10-25)transcrib.si · checked
- TPricing page (read 2026-10-25)transcrib.si · checked
Reading: 4 minutesUpdated Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps