Podcast

Podcast episode to a support ticket in English

Podcast episode to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short

Transcribsi reads the Podcast episode from the Podcasts in English and writes the support ticket. The file comes off the platform as it is, one file may be up to 30 minutes, and the free plan gives 3 files a day.

How it works

How to get the file and turn it into a support ticket

  1. 1

    Download the episode

    In the Podcasts app open the episode and press Download under it

  2. 2

    Send the file to the engine

    The file of the Podcast episode is attached in the widget of this page, and the speech is marked as English; the answer comes back as the support ticket.

  3. 3

    Ask for the support ticket

    The instruction of the support ticket is written for this task already: it reads the text of the Podcast episode and asks for Ticket summary, Problem, Impact and urgency, and it keeps every claim to the transcript.

  4. 4

    Mark the language of the speech

    The engine reads 99+ languages; the speech of this Podcast episode is in English, and the widget carries that setting for the support ticket.

  5. 5

    Check the file before the upload

    The downloaded episode is an MP3 file, and the app can offer it in a higher or in a lower quality

The result

What comes back from the engine

  • TXT

    One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.

  • TXT, CSV

    The start and the end time of every segment, and the speakers named separately when you ask for it.

  • SRT, VTT

    SRT and VTT with the time of every line, so the recording can carry its own subtitles.

  • Markdown, DOCX

    The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.

The facts

What Podcasts keeps, and what it says about it

Where Podcasts keeps the file, and what it says about it
WhatWhat the platform says
Where the file isThe episode is downloaded in the Podcasts app: the Download button under the episode itself.
What the file isThe downloaded episode is an MP3 file, and the app can offer it in a higher or in a lower quality.
What can go wrongBy default the app takes the audio of the episode, not the video of it.
Length of one fileup to 30 minutes on the free plan, no minute limit on Pro
Free plan$0: 3 files a day, up to 30 minutes per file, no card
Pro plan$10 a month when you pay yearly ($120 a year), or $20 a month
The case

What the recording does not give you

The episode is downloaded in the Podcasts app: the Download button under the episode itself. The Podcast episode from the Podcasts is only the input: the engine reads the English speech and writes the support ticket out of the transcript.

Tips

  • Read the sections of the support ticket before you send it on.

  • The language of the widget is the language of the Podcast episode.

  • Check who may download the file of the Podcast episode.

  • By default the app takes the audio of the episode, not the video of it.

FAQ

Questions about Podcast episode and a support ticket

What does the Podcasts say about the Podcast episode?

The episode is downloaded in the Podcasts app: the Download button under the episode itself. The engine reads the English speech of the Podcast episode and writes the support ticket from that text.

Which problems can come with the Podcast episode?

By default the app takes the audio of the episode, not the video of it. The engine does not change the file of the Podcast episode; it reads it as it is and writes the support ticket.

What comes back after the English Podcast episode is read?

the support ticket in the sections Ticket summary, Problem, Impact and urgency, with the time of every line of the recording of the Podcast episode.

How long may the file be, and how much is free?

One file may be up to 30 minutes on the free plan, and the free plan gives 3 files a day for the support ticket.

Where does the file of the Podcast episode wait?

On the Podcasts. The facts of the table above name the place where the file of the Podcast episode is kept and the way it comes off.

Reading: 4 minutesUpdated Transcribsi editorial team

Drop a recording — the text arrives in a minute

Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps