Customer support call transcript you can search and quote
Customer support call transcript: upload the recording of a support call and get the text with the voices named and the time of every line, to quote in the ticket.
A support call ends with a promise the customer will ask about again. Upload the recording and the text comes back with both voices named and the time of every line, so the ticket can quote the call. Free plan $0, 30 minutes per file, no minute limit.
How to get the transcript of a support call
- 1
Take the recording of the call
The call system of the support line leaves a file behind when the agent hangs up. Save it as it is: both voices are in it, and one file holds up to 30 minutes.
- 2
Upload it and name the voices
On the widget above, choose 99+ languages or leave the detection on, and switch the split by speaker on. The agent and the customer get a label of their own on the lines.
- 3
Search the text for the fact
Export TXT and look for the serial number or the date with the search of your editor. The line carries the time it starts and ends, so the quote in the ticket points at the second of the call.
- 4
Hand the call to the next agent
Put the text into the ticket as TXT or Markdown, keep a CSV sheet of the calls for the quality check, and take DOCX on Pro when the handover has to be a Word file.
What you get
- TXT
Plain text for an email, a note or a chat
- SRT
Subtitles for video editors and platforms
- VTT
Subtitles for a browser and a website
- CSV
A table: time, speaker, text
- DOCX
A Word document with speakers and times
- Markdown
Text with headings for notes
Who else transcribes a support call
- Otter
What its free plan gives 300 minutes a month
Price we read the price is looked up on their pricing page
- Notta
What its free plan gives two hours a month, a 3-minute limit per session
Price we read the price is looked up on their pricing page
- Sonix
What its free plan gives 30 minutes, no card
Price we read the price is looked up on their pricing page
- TurboScribe
What its free plan gives 3 transcriptions a day, files up to 30 minutes
Price we read $0
Why the support line needs one text instead of many notes
The customer calls because something is broken, and by the end of the call there are three facts on the table: the serial number, the date the order went out, and what the agent promised. The agent wrote one of them down. The other two are in the audio, and the next agent will ask the customer to repeat them.
Tips
Turn the split by speaker on for every call.
Save the file right after the call ends.
Put the ticket number into the name of the file.
Export CSV when the calls are checked in a sheet.
Questions about support call transcripts
Can the agent and the customer be told apart?
Yes, switch on the split by speaker before the file is sent. The two voices are then labelled separately, and the transcript reads as a dialogue instead of a paragraph.
Is the transcript enough for the quality check?
It gives the words and the time of every line, which is what a checker needs to find the moment the agent missed. The sample of a call is chosen by you; we do not score the agent.
How long is a call kept?
The audio and the transcript stay in your account until you delete them, and on the free plan the transcript is kept for 7 days. Deleted files leave the live system at once.
Does the service know who the customer is?
No. The file carries the voice and nothing else: no account of ours is connected to your helpdesk, and the name of the customer is only in the audio if it was said out loud.
Related pages
The call with the customer on the line.
Transcribe a webinar recording to textA longer recording with many listeners.
Transcribsi vs NottaTwo ways to keep a call in text.
Transcribsi vs OtterThe free minutes of the market, side by side.
Transcribsi vs SonixTwo services for short files, compared.
Sources
- OOtter — pricingotter.ai · checked 21 October 2026
- NNotta — pricingnotta.ai · checked 21 October 2026
- SSonix — pricingsonix.ai · checked 21 October 2026
- TTurboScribe — pricingturboscribe.ai · checked 21 October 2026
- TTranscribsi — the pricing pagetranscrib.si · checked 24 October 2026
Reading: 6 minutesUpdated Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.