Webex recording

Webex recording to a support ticket in English

Webex recording to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short

The Webex recording becomes the support ticket: the engine reads the English speech and the sections Ticket summary, Problem, Impact and urgency are written from the transcript. The free plan gives 3 files a day of up to 30 minutes.

How it works

How to get the file and turn it into a support ticket

  1. 1

    Open the administration

    You sign in to the Site Administration and open User Management and Edit User

  2. 2

    Send the recording to the bot

    The recording of the Webex recording is attached to the widget of the page with the language of the speech set to English, and the support ticket comes back as a file of text.

  3. 3

    Run the instruction of the support ticket

    The transcript of the Webex recording goes to the instruction that is written for the support ticket, and the sections of the answer are Ticket summary, Problem, Impact and urgency.

  4. 4

    Set the language of the speech

    The recording of the Webex recording is in English, and that is one of the 99+ languages the engine reads; the setting of the widget says English and the support ticket follows.

  5. 5

    Check the file before the upload

    The recording of the meeting, of the event or of the training session is a cloud recording of the account of the site

The result

What comes back from the engine

  • TXT

    One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.

  • TXT, CSV

    The start and the end time of every segment, and the speakers named separately when you ask for it.

  • SRT, VTT

    SRT and VTT with the time of every line, so the recording can carry its own subtitles.

  • Markdown, DOCX

    The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.

The facts

What Webex keeps, and what it says about it

Where Webex keeps the file, and what it says about it
WhatWhat the platform says
Where the file isThe automatic recording is switched on for a user in the Site Administration: User Management, Edit User, and then the Security section.
What the file isThe setting is also set when a new user is added, with the same switch Automatically record all meetings.
What can go wrongThe Meetings desktop app is downloaded and installed from the invitation to a meeting.
What the platform saysThe recording of the meeting, of the event or of the training session is a cloud recording of the account of the site.
What the platform saysThe recording starts when the meeting begins and cannot be stopped or paused after the start.
Length of one fileup to 30 minutes on the free plan, no minute limit on Pro
Free plan$0: 3 files a day, up to 30 minutes per file, no card
Pro plan$10 a month when you pay yearly ($120 a year), or $20 a month
The case

What the recording does not give you

The automatic recording is switched on for a user in the Site Administration: User Management, Edit User, and then the Security section. The Webex recording is read by the engine in English, and the support ticket is written from the text, not from a guess.

Tips

  • The instruction of the support ticket is already written.

  • Set the language of the Webex recording before you send the file.

  • Take the file of the Webex recording as soon as you have it.

  • Before the feature is switched on, the administrators of the site must allow the overage of the storage.

  • The recording starts when the meeting begins and cannot be stopped or paused after the start.

FAQ

Questions about Webex recording and a support ticket

Which problems can come with the Webex recording?

The Meetings desktop app is downloaded and installed from the invitation to a meeting. The engine does not change the file of the Webex recording; it reads it as it is and writes the support ticket.

What does the Webex say about the Webex recording?

The recording starts when the meeting begins and cannot be stopped or paused after the start. The engine reads the English speech of the Webex recording and writes the support ticket from that text.

How is the support ticket built from the Webex recording?

The engine reads the English speech and the instruction writes the support ticket in the sections Ticket summary, Problem, Impact and urgency; every line comes from the transcript of the Webex recording.

Is there a limit to the length of the Webex recording?

One file of the Webex recording may be up to 30 minutes on the free plan; the free plan gives 3 files a day.

Is a link enough for the Webex recording?

Bring the file of the Webex recording to your own disk and upload it here; the engine returns the support ticket with the time of every line.

Related pages

Sources

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    Pricing page (read 2026-10-25)transcrib.si · checked

Reading: 4 minutesUpdated Transcribsi editorial team

Drop a recording — the text arrives in a minute

Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps