Does the transcript fill in the fields of the ticket?
No. There is no ticket in the service: it returns the text of the call, and the fields, the tags and the priority are your work.
Support calls
Transcribe a customer support call
Customer support call transcript: the call written out with timecodes, the agent and the customer named, ready to attach to the ticket. Free $0, 3 files a day.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short
Upload the recording of the support call and it comes back written out, with the time of every line and the agent and the customer named separately. One call may be up to 30 minutes; the free plan is $0 with 3 files a day.
The case
The call that has to be read again on Monday
A support call is judged on the words nobody wrote down. The agent promises a refund by Friday, the customer says the second card was declined, and three weeks later the dispute is about who said what. A transcript with timecodes turns the memory of the call into a text that both sides can read, and turns the ticket from a guess into a record.
What a support call transcript carries
| What | Value |
|---|---|
| One call | up to 30 minutes on the free plan, no minute limit on Pro |
| The agent and the customer | each voice gets a label of its own when the split by speaker is on |
| The export for a ticket | TXT, Markdown, CSV with one row per segment, DOCX on Pro |
| The free plan | $0: 3 files a day, up to 30 minutes per file, no card |
How to transcribe a support call
- 1
Get the recording of the call
Most desks keep one. The file may be up to 30 minutes, so a long call has to be split into two.
- 2
Upload it and separate the voices
Drop the file into the widget, leave the language on automatic detection and switch on the split by speaker for the agent and the customer.
- 3
Mark the lines that matter
The timecode on every line tells you where the promise was made, so the exact second can be found and quoted.
- 4
Attach the text to the ticket
Export TXT for the body of the ticket, CSV when the calls have to be counted, and DOCX on Pro for the document.
Tips
Name the file after the ticket number, not after the customer.
Keep the disclaimer and the date in the first seconds of the call.
Export CSV when the quality team counts calls by the week.
Check the number of the card against what the customer says.
Questions this page answers
How do I know which line belongs to the agent?
Switch on the split by speaker and each voice gets a label of its own. Without it every line is unsigned and you judge by ear.
Can a call in any of the any of the 99+ languages be transcribed together?
Yes.Athe recording language is detected automatically. The free plan covers 3 files a day with up to 30 minutes each, and Pro has no minute limit.
How long is the transcript kept?
Until you delete it in the app. On the free plan the transcript is kept for 7 days, and a deleted file leaves the live system immediately.
Sources
- TTranscribsi — the pricing pagetranscrib.si · checked 24 October 2026
- TTranscribsi — the machine-readable service summarytranscrib.si · checked 24 October 2026
Reading: 5 minutesUpdated 
Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps