The voicemail of a phone is in the Phone app: the Voicemail tab, then the message itself.
Phone voicemail
Voicemail to a support ticket in English
Voicemail to a support ticket in English: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short
Upload the Voicemail from the iPhone and ask for the support ticket. The speech is in English, the engine keeps the time of every line, and one file may be up to 30 minutes. The free plan gives 3 files a day.
How to get the file and turn it into a support ticket
- 1
Open the voicemail
In the Phone app press Voicemail and open the message that is needed
- 2
Upload the file
The file of the Voicemail is attached in the widget of this page, and the speech is marked as English; the answer comes back as the support ticket.
- 3
Give the transcript to the instruction
The instruction of the task asks for the support ticket and puts the answer about the Voicemail into the sections Ticket summary, Problem, Impact and urgency; a claim that is not in the recording is not written.
- 4
Name the language of the speech
The speech of the Voicemail is English, one of the 99+ languages the engine reads, and the widget is left on English while the support ticket is written.
- 5
Check the file before the upload
The transcript of a voicemail is shown next to the message on the screen of the phone
What comes back from the engine
- TXT
One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.
- TXT, CSV
The start and the end time of every segment, and the speakers named separately when you ask for it.
- SRT, VTT
SRT and VTT with the time of every line, so the recording can carry its own subtitles.
- Markdown, DOCX
The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.
What iPhone keeps, and what it says about it
The transcript of a voicemail is shown next to the message on the screen of the phone.
The transcription of voicemails is in beta and covers English messages only.
The transcription of a voicemail depends on the quality of the recording of it.
up to 30 minutes on the free plan, no minute limit on Pro
$0: 3 files a day, up to 30 minutes per file, no card
$10 a month when you pay yearly ($120 a year), or $20 a month
The case
What the recording does not give you
The Voicemail from the iPhone holds the voices and the order of the words. The voicemail of a phone is in the Phone app: the Voicemail tab, then the message itself. From that text comes the support ticket, in the sections Ticket summary, Problem, Impact and urgency.
Tips
A name that was never said in the Voicemail stays out of the support ticket.
Mark the language of the speech of the Voicemail.
A file over 30 minutes has to be cut into parts; the Pro plan takes a recording of any length.
The transcription of voicemails is in beta and covers English messages only.
The transcription of a voicemail depends on the quality of the recording of it.
Questions about Voicemail and a support ticket
What does the iPhone keep for the Voicemail?
The voicemail of a phone is in the Phone app: the Voicemail tab, then the message itself. The file of the Voicemail is the input of the engine, and the support ticket is written from it.
What does the iPhone say about the Voicemail?
The transcription of voicemails is in beta and covers English messages only. The engine reads the English speech of the Voicemail and writes the support ticket from that text.
Who reads the support ticket after the Voicemail is sent?
the support team. The transcript of the Voicemail is read first, and the support ticket comes out of it in the sections Ticket summary, Problem, Impact and urgency.
What do I get without a card?
3 files a day of up to 30 minutes every day, and the export of the text in the formats of the service, so the support ticket comes back in every one of them.
Do I need an account for the Voicemail?
The file of the Voicemail and the widget are enough: the engine reads the English speech and writes the support ticket.
Related pages
- The same task on voicemail to text lecture to notes ruThe same task on another recording, with the same steps and the same sections.
- Customer call to a support ticketThe page of the task: the instruction that is written for it and an example of the answer.
- Transcribe audio to textWhat the service does with a file: the formats of the export, the limits and the plans.
- Voicemail to textWhere iPhone keeps the file, what it holds and what the engine does with it.
Sources
- SiPhone user guide: check the voicemail (read 2026-10-24)support.apple.com · checked
- SiPhone user guide: transcribe a voicemail (read 2026-10-24)support.apple.com · checked
- TTranscription service page (read 2026-10-25)transcrib.si · checked
- TPricing page (read 2026-10-25)transcrib.si · checked
Reading: 4 minutesUpdated Transcribsi editorial team
Drop a recording — the text arrives in a minute
Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.
3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps