Webex recording

Webex recording to a support ticket in Russian

Webex recording to a support ticket in Russian: send the file and get the text with the timecodes. One file may be up to 30 minutes on the free plan, no minute limit on Pro.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps
In short

With the Webex recording the engine writes the support ticket: the transcript first, then the sections Ticket summary, Problem, Impact and urgency. The speech is in Russian, the free plan gives 3 files a day, and one file is up to 30 minutes.

How it works

How to get the file and turn it into a support ticket

  1. 1

    Switch on the recording

    You scroll to Security and choose Automatically record all meetings

  2. 2

    Hand the file over

    The widget takes the file of the Webex recording as it is and marks the speech as Russian, so the engine does not have to guess what it is about.

  3. 3

    Turn the text into the support ticket

    The text of the Webex recording is given to the instruction of the support ticket, and the answer is written in the sections Ticket summary, Problem, Impact and urgency, one after another.

  4. 4

    Mark the language of the speech

    The engine reads 99+ languages; this Webex recording is in Russian, so the language of the widget is set to Russian for the support ticket.

  5. 5

    Check the file before the upload

    The recording of the meeting, of the event or of the training session is a cloud recording of the account of the site

The result

What comes back from the engine

  • TXT

    One segment per line, the way a person wrote it down. It is the format to paste into a ticket, a chat or a document.

  • TXT, CSV

    The start and the end time of every segment, and the speakers named separately when you ask for it.

  • SRT, VTT

    SRT and VTT with the time of every line, so the recording can carry its own subtitles.

  • Markdown, DOCX

    The transcript is edited through the API and exported as Markdown for a wiki, or as DOCX for a review.

The facts

What Webex keeps, and what it says about it

Where the file is

The automatic recording is switched on for a user in the Site Administration: User Management, Edit User, and then the Security section.

What the file is

The setting is also set when a new user is added, with the same switch Automatically record all meetings.

What can go wrong

The Meetings desktop app is downloaded and installed from the invitation to a meeting.

What the platform says

The recording of the meeting, of the event or of the training session is a cloud recording of the account of the site.

What the platform says

The recording starts when the meeting begins and cannot be stopped or paused after the start.

Length of one file

up to 30 minutes on the free plan, no minute limit on Pro

Free plan

$0: 3 files a day, up to 30 minutes per file, no card

Pro plan

$10 a month when you pay yearly ($120 a year), or $20 a month

The case

What the recording does not give you

The setting is also set when a new user is added, with the same switch Automatically record all meetings. the Webex is only the place where the recording waits; the text and the support ticket are made by the engine, in Russian.

Tips

  • Send the transcript to the instruction only once.

  • Mark the language of the speech of the Webex recording.

  • The file of the Webex recording stays on your own disk.

  • Before the feature is switched on, the administrators of the site must allow the overage of the storage.

  • The recording starts when the meeting begins and cannot be stopped or paused after the start.

FAQ

Questions about Webex recording and a support ticket

Which problems can come with the Webex recording?

The Meetings desktop app is downloaded and installed from the invitation to a meeting. The engine does not change the file of the Webex recording; it reads it as it is and writes the support ticket.

What does the Webex say about the Webex recording?

The recording starts when the meeting begins and cannot be stopped or paused after the start. The engine reads the Russian speech of the Webex recording and writes the support ticket from that text.

Who reads the support ticket after the Webex recording is sent?

the support team. The transcript of the Webex recording is read first, and the support ticket comes out of it in the sections Ticket summary, Problem, Impact and urgency.

Is there a limit to the length of the Webex recording?

One file of the Webex recording may be up to 30 minutes on the free plan; the free plan gives 3 files a day.

Is a link enough for the Webex recording?

Bring the file of the Webex recording to your own disk and upload it here; the engine returns the support ticket with the time of every line.

Related pages

Sources

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    Pricing page (read 2026-10-25)transcrib.si · checked

Reading: 4 minutesUpdated Transcribsi editorial team

Drop a recording — the text arrives in a minute

Speakers by name, a time on every line, export to TXT, SRT, VTT, CSV and Markdown.

3 files a day up to 30 minutes, free99+ languagesSpeaker separation and timestamps