Privacy policy
This policy explains what happens to data when you use the Transcrib Si service and the transcrib.si website. It is written for people, not lawyers. If anything here is unclear, write to support@transcrib.si and we will explain it in plain words.
1. Who is responsible for your data
Transcrib Si publishes and operates the Transcrib Si service. We are the controller of the personal data described below, and we decide why it is processed and how long it is kept.
2. What we collect
Account data
- Your email address.
- A hash of your password. We never store the password itself.
- Your account identifier, plan and the date the account was created.
Content data
- The audio and video files you upload.
- The transcript, timestamps, speaker labels and edits we produce from them.
- The language and settings you chose for each file.
Usage data
- How many files you uploaded per day and how many minutes of audio were transcribed per month, so we can apply the plan limits and show you your usage.
- For API keys: the name you gave the key, its prefix, when it was created, when it was last used, and whether it was revoked. The key itself is stored only as a hash.
Billing data
- Your Stripe customer identifier, your plan, subscription status and the end of the current period.
- Invoices. Stripe handles card numbers and bank details; we never receive or store them.
Technical data
- IP address, user agent, request timestamps and error logs, kept for security and to diagnose faults.
- The session token that keeps you signed in, stored in your browser's local storage.
Communications
- Emails you send us, including support requests and security reports.
What we do not collect
- Card numbers, CVVs or bank credentials.
- Advertising identifiers. We run no advertising and no cross-site tracking.
- The contents of the files on your computer that you never upload.
3. Why we use it
- Content data — to produce the transcript you asked for, to show it back to you, and to export it in the format you choose.
- Account data — to create and protect your account, and to send you service messages about billing or changes.
- Usage data — to enforce the daily file limit and the monthly fair-use allowance, and to show you where you stand.
- Billing data — to take payment, issue invoices and handle refunds.
- Technical data — to keep the service running, to prevent abuse and fraud, and to investigate security incidents.
- Communications — to answer your questions and to keep a record of what we agreed.
We do not use your audio or your transcripts to train models for other customers, and we do not sell your data to anyone.
4. Who receives your data
Your files are processed on the infrastructure that runs our own transcription engine. Those servers are outside the United States, so uploading a file means a transfer of its content outside the US. If you are in the EEA, the UK or Switzerland, write to us and we will tell you which transfer mechanism we rely on for your region.
- Our transcription infrastructure — the servers running our own transcription engine, which receive your audio and return the transcript. This is required to do the job you asked for.
- Cloud fallback provider for clean English — when a file is entirely in English and the fallback is enabled, the audio is passed to a third-party cloud speech provider whose infrastructure is in the United States. This happens only for that case, and only for the file you sent.
- Stripe — for payments, subscriptions and invoices.
- Our hosting and email providers — they run the servers and deliver messages to you, under written data-processing terms.
Nobody else receives your data. We do not sell it, we do not share it for advertising, and we do not hand it to data brokers.
5. How long we keep it
- Audio files and transcripts — until you delete them in the app. On the Free plan, transcripts are kept for 7 days.
- Deleted files — removed from the live system immediately and from encrypted backups within 30 days.
- Finished jobs in the queue — dropped within 7 days of processing.
- Technical logs — 30 days.
- Billing and tax records — as long as the law requires us to keep them.
- Account data — until you close the account, then deleted within 30 days, except records we are legally required to keep.
6. Your choices and your rights
Depending on where you live, you may have the right to access your personal data, correct it, delete it, export it, object to certain processing, withdraw consent and complain to a regulator. We do not treat people differently for exercising these rights.
- Edit or delete a transcript — do it in the app. Deleting removes the file and the text.
- Close your account — write to support@transcrib.si with the subject "Close account". We delete the account data within 30 days.
- Get a copy of your data — write to us. We answer within 30 days.
- Object, restrict or complain — write to us first. If you are in the EEA or the UK, you can also complain to your local data protection authority.
We do not sell personal information and we do not share it for cross-context behavioral advertising, so we do not offer an "opt out of sale or sharing" mechanism.
7. Cookies and local storage
The site sets no advertising cookies and no tracking pixels. It uses your browser's local storage for the session token and for your light or dark theme choice. Clearing your browser data removes both.
8. Security
Traffic is encrypted with TLS. Passwords and API keys are stored only as hashes. Access to production systems is limited to the people who need it. The details are on the security page.
9. Children
The service is not for children under 13, and not for anyone under the age of digital consent in their country. We do not knowingly collect data from children.
10. Changes to this policy
We may update this policy as the service changes. The effective date at the top always shows the current version. If a change materially affects how we use your data, we will tell you by email before it takes effect.
11. Contact
Support and privacy questions: support@transcrib.si
Legal questions: legal@transcrib.si
Publisher: Transcrib Si