Transcribe a Bitrix24 call recording
Download the call recording from your Bitrix24 portal, upload the file and get the text with a start and an end time on every segment, speaker labels on request and six export formats. Free is $0 with 3 files a day; Pro is $10 a month when you pay yearly ($120 a year).
| What goes in | What comes out | What the price covers |
|---|---|---|
| What goes in | The recording file of a call in Bitrix24, downloaded from the portal: the file that the telephony and the CRM keep after the call | One file: up to 64 MB and 120 minutes (two hours) on every plan, including Team |
| What comes out | The text, and a start and an end time on every segment; speaker labels when you ask for them | On every plan, including the free one |
| Export | TXT, Markdown, SRT, VTT, CSV and DOCX | DOCX is a Pro feature; the other five are on every plan |
| Price and limits | Free: $0, 3 files a day, up to 30 minutes per file, no card and no trial clock | Pro: $10 a month paid yearly ($120 a year) or $20 a month, with fair use of 1,500 minutes of audio per calendar month |
| Where it runs | Our own transcription engine, a model profile tuned for Russian and for the Russian-English mix | A Russian or mixed file is processed on our own infrastructure outside the United States; a file that is entirely in English may go to a cloud speech provider in the United States when that fallback is enabled on the server |
How to do it in four steps
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Check that the call was recorded, and that everyone knew
Call recording in Bitrix24 depends on the tariff and on the settings of the portal, and the recording is announced to the other side. Record only with the consent of the other side — the rules differ by country and we do not give legal advice.
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Download the file from the portal
The recording of a call is kept in the portal, in the section with the call recordings, and it is attached to the deal in the CRM. Download the file from there — the portal decides the format, and the file is audio.
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Make the file fit 64 MB, if it does not
If the portal gives you a file in an unusual format, re-save it as mp3 or wav before the upload; we accept mp3, wav, m4a, mp4, webm, ogg, flac, aac, wma and mov. At 64 kbps two hours of mp3 are about 57.6 MB (calculated).
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Upload, split by speaker, export
Drop the file into the widget on this page, switch on Split by speaker, read the first lines, and export to DOCX, SRT or TXT.
Where the recording is, and what to do with it
| Where it is | What it is | What to do |
|---|---|---|
| The call recordings section of the portal | The recording file of the call | Download it and upload the file here |
| The deal in the CRM | The same recording attached to the call | Download it from the deal and upload the file here |
| The chat of the call | Text, not audio | Not our job: we transcribe audio and video |
| A call longer than 120 minutes | Several files | Split it: every part becomes its own transcript |
What it costs against the 1,500-minute allowance
| Your workload | Minutes a month | Where it lands |
|---|---|---|
| 20 calls of 30 minutes | 600 | 40% of the allowance (calculated) |
| 30 calls of 45 minutes | 1,350 | 90% of the allowance (calculated) |
| 40 calls of 45 minutes | 1,800 | over the allowance by 300 minutes: the API answers with a clear error and the account stays open |
| One two-hour sales call | 120 | 8% of the allowance (calculated); the limit of one file |
Put a file on the page and read the first lines.
The widget below is the same one as on the home page: file → transcript with timecodes and speakers → export. The transcript is saved to your account.
Drop an audio or video file
or — mp3, wav, m4a, mp4, up to 64 MB and two hours
Transcription runs under your account: sign in or create a free account.
No account yet? The free plan needs no card. Create a free account or sign in.
Questions this page answers.
Is there an integration with Bitrix24?
No. We do not have a connector to the portal, we do not read the CRM and we do not upload anything into it. The service works with files: download the recording and upload it.
Which formats can I upload?
mp3, wav, m4a, mp4, webm, ogg, flac, aac, wma and mov. If the portal gives the recording in another format, re-save it as mp3 first.
The call was recorded in two halves — is that a problem?
No. Two files are two transcripts. Add the offset of the second part to its timecodes if you merge them afterwards.
How much does it cost?
Free is $0 with 3 files a day and up to 30 minutes per file, and no card is needed. Pro is $10 a month paid yearly ($120 a year) or $20 a month, with fair use of 1,500 minutes of audio per calendar month.
Who can see the transcript?
Only you and us: the file is processed to produce the text you asked for, it is not sold and it is not used to train models for other customers. Deleted files leave the live system immediately and the backups within 30 days.
Can the service summarise the call?
Yes, through the MCP server: the summarize_transcript tool returns a summary and the key points of a transcript you sent, and extract_actions returns the tasks mentioned in it.
Related pages.
The general checklist for calls: speakers, timecodes, exports.
Transcribe a phone call recording
When the recording comes from a phone instead of the portal.
Transcribe Russian audio to text
What our own engine does with Russian and with mixed speech.
Every plan, every limit, in one table.
Upload, edit, export and keep the history of every transcript.
The live answer base: 99 questions about the price, the limits, the languages, the exports, the privacy and the API, each with the page of this site it comes from.
Mark Vesyoly, Founder.
Every number on this page comes from the service contract, the pricing page or our own measurements. The author of the page and the publisher of the site are the same person. Questions and corrections: support@transcrib.si.